Apartment Maintenance Service Coordinator

Southern Management Co.; Baltimore (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Group Term Life & AD&D

401(k) with Company Match

Paid holidays & PTO

Job summary

Southern Management Co. is seeking an Apartment Maintenance Service Coordinator to serve as the first point of contact for residents needing maintenance in their homes.

The role requires strong organization, multitasking, and excellent written and verbal communication to deliver outstanding customer service. You will coordinate service requests, manage work orders, communicate with vendors, and ensure accurate documentation of technician hours.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills required.
• Ability to keep neat and accurate records and follow directions.

Responsibilities

• Coordinate incoming service requests for residents.
• Manage work order process for resident requests, turnovers, scheduled maintenance and after-hours emergencies.
• Communicate with vendors regarding scheduled work.
• Ensure service technician hours are documented per quality standards.
• Build and maintain positive relationships with team members, customers and vendors.
• Deliver high levels of service to all customers and team members.
• Contribute to a positive work culture and community engagement.
• Perform other duties as assigned by manager or supervisor.

Skills

Written communication

Verbal communication

Record keeping

MS Office

Education

High school diploma

GED

Tools

Yardi software

Job description

Apartment Maintenance Service Coordinator

#8783

Date Opened:

Oct 28, 2026

Position Type:

Regular Full Time

What we are looking for:

WHAT WE ARE LOOKING FOR:

Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.

WHAT WE EXPECT FROM YOU:

• Coordinate incoming service requests
• Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
• Communicate with vendors regarding scheduled work
• Ensure Service Technician work hours are documented per internal quality control standards
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology including Microsoft Office

What's required from you:

• High school diploma or GED
• One year of experience in clerical/data entry and office environment
• Experience with Yardi software products a plus

Pay Rate:

Starting range $17 - $23.09/hour

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Career Services Center by email at [e-mail] or by phone at 301.623.0100.

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