Apartment Leasing Consultant: Tours & Resident Relations

Apartner; Rosemary Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Apartner is seeking polished Leasing Consultants to join our team in the Jacksonville area. You will support leasing, conduct property tours, and manage resident relations across apartment communities.

You will respond to inquiries promptly, explain lease terms, complete applications, and prepare move-in paperwork while maintaining up-to-date knowledge of availability and promotions. Strong communication and reliable transportation are essential.

Qualifications

• 1+ year leasing, sales, customer service, or hospitality experience preferred.
• Strong interpersonal, written, and verbal communication skills.
• Professional appearance and customer-service orientation.
• Ability to work independently and as part of a team; reliable and punctual.
• Comfortable with basic math and explaining lease terms and fees.
• Proficiency with computers and property management/CRM software; MS Office skills required
• Valid driver’s license and reliable transportation for off-site showings as needed.
• High school diploma or equivalent; college coursework or real estate licensing a plus.

Responsibilities

• Greet prospective residents, conduct property tours, and highlight amenities and floor plans.
• Respond to phone, email, and online inquiries promptly and professionally.
• Qualify prospects, explain lease terms, fees, and application requirements; assist with the application process and approvals.
• Prepare and execute lease paperwork, renewals, and move-in documentation accurately and timely.
• Maintain up-to-date knowledge of unit availability, pricing, incentives, and community promotions.
• Follow up with prospects to convert leads and meet occupancy goals; track leads in property management software (e.g., Yardi, RealPage).
• Coordinate with maintenance and management to ensure units are ready for move-in and resolve resident concerns.
• Handle resident relations issues courteously; escalate maintenance or policy issues as needed.
• Meet or exceed weekly/monthly leasing and occupancy targets and report activity to management.
• Participate in community events, tours, and marketing initiatives (online listings, social media, open houses).

Skills

Interpersonal skills

Communication

Customer service

Punctuality

Education

High School Diploma

Real estate coursework or license a plus

Tools

CRM software

MS Office

Job description

Apartner is seeking polished Leasing Consultants to join our team in the Jacksonville area. You will support leasing, conduct property tours, and manage resident relations across apartment communities.

You will respond to inquiries promptly, explain lease terms, complete applications, and prepare move-in paperwork while maintaining up-to-date knowledge of availability and promotions. Strong communication and reliable transportation are essential.