APAC SRE Team Lead - Customer-Facing Automation

Pico; New York (NY); Hybrid; USD 170,000 - 190,000; Full time

Job summary

Pico is seeking a Site Reliability Engineer Team Lead to guide the APAC SRE group and ensure customer success with Redline products. This role is customer-focused, working with development and production teams to solve problems and optimize service delivery.

The position requires leadership in a hybrid environment, coordination with server and network teams, and a focus on automation and tooling improvements to enhance reliability and incident response across regions.

Qualifications

• Bachelor’s degree or higher in an Engineering discipline ie. Computer Science, Electrical Engineering, Math or MIS.
• Operational leadership experience as a team leader.
• Experience with financial services front office systems, tickerplants, order execution tech.
• Strong understanding of Linux and Linux performance tuning.
• Solid experience with Intel-based architecture and IT networking.
• Experience with programming and scripting; Python, C/C++ or Java a plus.
• Excellent customer service attitude and interpersonal skills.
• Strong written and verbal communication skills.
• Experience in a team-oriented, collaborative environment.
• Task- and result-oriented with strong work ethics and flexibility.

Responsibilities

• Lead a distributed SRE team across APAC, managing schedules and responsibilities.
• Assist clients in maximizing value of Redline products and services.
• Respond promptly to production issues and provide workarounds.
• Replicate customer issues and verify fixes for patches and releases.
• Manage production environment: software upgrades, routine changes, monitoring, and performance tuning.
• Collaborate with development engineers to resolve customer requests promptly.
• Coordinate with Pico server and network teams for troubleshooting and change management.
• Elevate Redline managed practice through automation and tooling improvements.

Skills

Leadership

Linux

Performance tuning

Python

C/C++

Java

Customer service

Communication

Teamwork

Adaptability

Networking

Education

Bachelor’s degree or higher in Engineering

Job description

Pico is seeking a Site Reliability Engineer Team Lead to guide the APAC SRE group and ensure customer success with Redline products. This role is customer-focused, working with development and production teams to solve problems and optimize service delivery.

The position requires leadership in a hybrid environment, coordination with server and network teams, and a focus on automation and tooling improvements to enhance reliability and incident response across regions.