Product Support Intern (APAC Clients) at Katalon Vietnam

kozmetickesluzby.vecnakraska.sk - Jobboard; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hands-on experience with industry leaders

Networking opportunities with professionals

Career consultation sessions

Job summary

Katalon is seeking a Product Support Intern focused on APAC clients to join our team in Atlanta, GA. As an intern, you will provide solutions and support to customers, manage FAQs, and assist the customer support team. Ideal candidates are pursuing a bachelor's degree in software development and possess excellent communication skills.

This role offers opportunities for mentorship and networking with industry leaders, along with a chance to gain practical experience in the SaaS industry.

Qualifications

• Must be pursuing a bachelor's degree in software development/testing.
• Interest in the software testing field and technology.
• Ambition to learn and self-motivation with attention to detail.
• Excellent written and verbal communication in English.
• Patient, empathetic, and able to provide excellent service and support.
• Aptitude to learn and understand new and emerging technologies.

Responsibilities

• Provide appropriate solutions and information about products to customers.
• Manage the online FAQ and support article knowledge base.
• Respond to customer queries using the support system.
• Provide administrative support for the customer support team.
• Collaborate with cross-functional teams for alignment.

Skills

Excellent written and verbal communication in English

Attention to detail

Ability to learn new technologies

Empathy and patience

Education

Pursuing a bachelor's degree in software development/testing

Job description

Product Support Intern (APAC Clients)

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world‑class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit.

In the next generation, we believe being Kastronaut joining our Kataverse. You will be trained and empowered to participate in real‑life projects, from which soft and hard skills will be developed and sharpened.

Responsibilities

• Providing appropriate solutions and information about products to customers, prioritizing and dealing with the questions in a timely manner.
• Managing the online FAQ and support article knowledge base.
• Responding to queries from customers by the system.
• Providing administrative support for the customer support team members according to instructions.
• Collaborating and communicating with cross‑functional teams including Product, Engineering, and Account Management to ensure alignment.
• Other tasks and responsibilities as assigned.

Requirements

Must‑have

• Pursuing a bachelor's degree in software development/testing.
• Interest in the software testing field and technology.
• Ambition to learn and self‑motivation with attention to detail.
• Excellent written and verbal communication in English.
• Patient, empathetic, and able to listen to customers to provide excellent service and support.
• Aptitude to learn and understand new and emerging technologies.

Benefits

At Katalon, we bring together self‑starting, open‑minded, and talented people while actively promoting a transparent and growth‑enabling working environment.

• Learn from the best: Joining real‑life projects, interns gain hands‑on experience and exposure to industry leaders and get incomparable mentorship from them.
• Develop a strong diverse connection: Interns have endless opportunities to meet & greet with top‑notch professionals, connect and expand their network; collaborate across functions to explore different career paths.
• Career consultation: Interns can feel free to book as many 1:1 sessions as needed with our industry leaders to ask questions on how to be successful in the field.
• Set a stepping stone in the SaaS industry: This is your chance to set foot into the hottest industry, SaaS - the future of all.
• Experience professional working environment: It can help interns gain practical experience, develop essential skills, learn workplace etiquette, and gain exposure to different career paths.

Katalon is proud to be an equal‑opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.