Customer Success Manager (Multiplier experience)

D2B; United States; À distance; USD 8 900 - 12 000; Plein temps

Avantages offerts par ce poste

100% remote role

Paid holidays aligned with Australian/

Résumé du poste

D2B is seeking an experienced Customer Success Manager to join a remote team supporting Australian clients. You will build long-term client relationships, drive engagement, and ensure customers derive value from the product or service.

The role requires 3+ years in customer-facing roles, strong communication, and the ability to thrive in a remote setting. This is a full-time, remote position with flexible hours aligned to Australian business time.

Qualifications

• 3+ years in Customer Success, Client Success, Account Management, or a similar role.
• Hands-on experience with Multiplier.
• Proven experience managing customer relationships and renewals.
• Excellent written and verbal communication skills.
• Able to work independently in a remote environment and during Australian business hours.

Responsabilités

• Manage and maintain strong relationships with customers throughout their journey.
• Lead customer onboarding and ensure a smooth transition from implementation to ongoing support.
• Act as the main point of contact for assigned customers.
• Monitor customer engagement, satisfaction, and overall account health.
• Proactively identify and address customer concerns, risks, and potential churn.
• Handle customer queries, issues, and escalations professionally and promptly.
• Conduct regular customer check-ins and follow-ups.
• Support customer retention and renewals.
• Identify opportunities to improve customer experience and product adoption.
• Work with Sales, Support, Product, and Operations to resolve issues.
• Maintain accurate customer records in the CRM and track key metrics.

Connaissances

Customer Success

Account Management

Onboarding

CRM

Stakeholder management

Outils

Multiplier

Monday.com CRM

Description du poste

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

Position:Customer Success Manager

Salary:PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)

Working Hours & Conditions:Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)

Holidays: TBD

Responsibilities

• Manage and maintain strong relationships with customers throughout their journey
• Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
• Act as the main point of contact for assigned customers
• Monitor customer engagement, satisfaction, and overall account health
• Proactively identify and address customer concerns, risks, and potential churn
• Handle customer queries, issues, and escalations in a professional and timely manner
• Conduct regular customer check-ins and follow-ups
• Support customer retention and renewals
• Identify opportunities to improve customer experience and product adoption
• Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
• Maintain accurate customer records, notes, and activities within CRM systems
• Track and report on customer success metrics and account performance
• Gather customer feedback and communicate relevant insights to internal teams

Requirements

• 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
• Hands-on experience with Multiplier
• Strong experience managing customer relationships and accounts
• Proven experience with customer onboarding, retention, and renewals
• Excellent written and verbal communication skills
• Strong problem-solving and stakeholder management skills
• Highly organized with strong attention to detail
• Comfortable working with CRM and customer management platforms
• Ability to work independently in a remote environment
• Willingness to work Australian business hours

Nice to have

• Experience with Monday.com CRM and reporting platforms
• Experience supporting Australian customers or businesses
• Experience managing multiple customer accounts
• Experience handling customer escalations and at-risk accounts

Benefits

• Competitive salary based on experience and skill set
• 100% remote role — work from home anywhere in the Philippines
• Paid local holidays aligned with the Australian business calendar
• Opportunities for training and professional growth
• Work directly with a supportive Australian team — no agency middleman
• Long-term engagement with a stable and growing business