AO Training Instructor

SkyWest Airlines; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

SkyWest Airlines in the United States is seeking a full-time Training Instructor to develop and deliver aviation training for staff, covering computer-based modules, eCampus and classroom sessions. You will ensure FAA/TSA compliance and translate policy into practical lessons.

Travel may be required to support station openings and ongoing training. The role requires clear communication, strong editing and presentation skills, and accurate record-keeping, with emphasis on safety and

Qualifications

• Must have two years in an airport operations frontline customer service role or instructor-type position.
• Strong communication, editing and writing skills with attention to quality and thoroughness.
• Prior training development or facilitation experience is preferred.

Responsibilities

• Create computer-based and classroom training experiences for diverse functions.
• Instruct and facilitate computer instruction, eCampus modules, virtual classes and soft skills.
• Develop or maintain training programs based on area expertise and FAA/TSA requirements.
• Ensure training materials reflect current policies and safety standards and communicate changes promptly.
• Maintain accurate class records and provide timely reports to supervisors.
• Travel to stations for on-the-job training and instruction as needed.

Skills

Communication skills

Editing

Writing skills

Travel willingness

Training delivery

Attention to safety

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

About SkyWest

SkyWest Airlines, the largest independently owned regional airline, is currently seeking individuals who take pride in seeing a job done well. We pride ourselves on being an on-time airline and are seeking dedicated individuals who understand a deadline-driven environment while also maintaining high-quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm.

Primary Job Duties

• This is a full-time position
• Work directly with the Manager of AO Training, UAX, and supervisors
• Assist in creating computer-based learning experiences and classroom learning experiences for all types of functions
• Instruct and facilitate computer instruction, eCampus modules, virtual classes, and soft skills
• Develop and/or maintain programs as assigned or based on individual areas of expertise
• Continually search for new, innovative, more efficient, and/or safer methods of operation in station and training environments
• Know, understand, and include in training materials, all policies, procedures, and FAA/TSA requirements currently in effect. This includes updating material, communicating changes to appropriate parties in a timely manner, and advising peers and management of any known changes
• Effectively transfer information to students so that each student has the necessary knowledge to complete his or her job in a safe, organized, and intelligent manner. Information is transferred via one or more of the following: written modules, manuals, handouts, PC-driven programs, videos, lectures, and demonstrations. The instructor must use current materials. The instructor may not merely provide written material to the student and read to the class from the same material
• Ensure instruction remains on-task and is motivating
• Keep accurate class records and provide required information a timely manner
• Evaluate students and provide feedback on students’ performance to the Department Manager and students’ Station Managers, as required. Report problems immediately to the assigned supervisor or supervisor on duty
• Complete reports in a timely manner
• Assist with training and opening of both contract and SkyWest stations
• Ensure safety is a priority for all Airport Operations employees by continually focusing on safety during all phases of instruction, observing operations at stations, and while transiting stations. Report discrepancies in writing to the assigned supervisor or supervisor on duty
• Work with individual station trainers and Station Managers to ensure consistency with department philosophy and the teaching of current policies and procedures
• Occasionally travel to stations for OJT and instruction assist stations when limited staffing occurs or upon the opening and/or closing of stations (also applies to stations handled under contract)
• Assist the Airport Operations Department and other departments with special projects or programs, as well as other duties and assignments as needed
• Fulfill assignments as requested by the Manager, Supervisor, Director, or Vice President

Minimum Requirements

• 18 years old or older
• Have a High School Diploma or GED
• Legally authorized to work in the United States for any employer without sponsorship
• Possess a valid, unrestricted state-issued driver’s license
• Two years in an airport operations frontline customer service position such as lobby, gate, or baggage service or two years in an instructor-type position.
• Excellent communication, editing, and writing skills with emphasis on quality and thoroughness
• Energetic, creative individual; a proponent of change
• Skills for developing quality programs and people
• Applicants may not have any current counseling statements or similar disciplinary actions in their personnel file
• Willing to travel extensively
• Ability to work well under pressure
• Team player and people-oriented
• Innovative and self-motivated
• Previous facilitated learning development experience helpful
• Proficient in MS Word and Excel
• Type at least 30 words per minute
• Working knowledge of Microsoft PowerPoint and other development software is helpful
• Familiar with customer service and the SkyWest philosophy
• Thorough knowledge of all policies as outlined in the station and operations manuals
• Possess current knowledge of all FAA/TSA and other federal mandates, including, but not limited to:
  • Passengers with disabilities
  • Security
  • Baggage operations
  • Air Cargo operations
  • DG/HM

(Specifics covering each of the above can be found in the current Customer Service Training Outlines, Station Manuals, Operations Manuals, and Passenger Service Manuals.)

Physical and Other Requirements

• Ability to travel
• Ability to periodically stand, walk, and sit
• The pay is $20 per hour and is non-negotiable
• This is not a Department of Transportation safety-sensitive position