Antenatal Clinic Coordinator & Patient Services

The Hillingdon Hospital; Uxbridge (MA); On-site; USD 85,000 - 95,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking an organised Antenatal Clinic Administrator to join the ANC administrative team. You will support daily clinic and obstetric ultrasound workflows, prioritise urgent referrals, and act as the first point of contact for patients and families.

The post holder will ensure documentation is prepared in advance, reschedule clinics as needed, process appointment letters promptly, and work across sites to support service delivery and patient care.

Responsibilities

• Represent the department as the first point of contact at the ANC and Obstetric Ultrasound reception by welcoming women, birthing people and their families in a friendly and polite manner.
• Ensure any required documentation is available in advance for antenatal clinic or ultrasound appointments.
• Cancel and reschedule clinics, ensuring women and birthing people are contacted directly regarding any changes to their appointments.
• Ensure all urgent appointment letters are processed promptly and sent as a priority.
• Communicate directly with women and birthing people regarding queries about their appointments or procedures.
• Take part in departmental audits and improvement initiatives
• Attend relevant staff meetings.
• Work proactively across the Trust to support service delivery.

Job description

The Hillingdon Hospitals NHS Foundation Trust is seeking an organised Antenatal Clinic Administrator to join the ANC administrative team. You will support daily clinic and obstetric ultrasound workflows, prioritise urgent referrals, and act as the first point of contact for patients and families.

The post holder will ensure documentation is prepared in advance, reschedule clinics as needed, process appointment letters promptly, and work across sites to support service delivery and patient care.