Answering Service Manager

Alarm Systems; Quincy (IL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Vacation pay

Health insurance

Dental insurance

401(k) retirement plan

Sales commission opportunities

Flexible time-off scheduling

Growth opportunities

Job summary

Midwest Answer in Quincy, IL is seeking a full-time Answering Service Manager to lead our dedicated team of customer service professionals on-site. You will oversee all aspects of answering service operations, including recruitment, scheduling, performance reviews, and quality assurance, while promoting a collaborative and respectful work culture.

The position calls for reliable leadership, clear communication, and the ability to manage shifts and holidays.

Qualifications

• Friendly, respectful, and professional on the phone.
• Experienced in business phone communication.
• Accurate and efficient typing.
• Experience in team management and leadership.

Responsibilities

• Oversee all aspects of answering service operations.
• Recruiting, hiring, and onboarding new team members.
• Creating and managing staff schedules.
• Ensuring coverage for all shifts, including holidays and weekends.
• Conducting performance reviews and quality assurance.
• Supportive team culture and collaboration.

Skills

Phone etiquette

Business phone experience

Typing accuracy

Multitasking

Team leadership

Independent work

Detail oriented

Tools

Google Chrome

Firefox

Email

Microsoft Office

Word

Excel

PDFs

Job description

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

• Recruiting, hiring, and onboarding new team members
• Creating and managing staff schedules
• Ensuring coverage for all shifts, including holidays and weekends
• Conducting performance reviews and quality assurance
• Supporting a collaborative and respectful team culture

Desired Skills & Qualifications

We’re looking for someone who is:

• Friendly, respectful, and professional on the phone
• Experienced in business phone communication
• Accurate and efficient in typing
• Proficient with:
• Google Chrome or Firefox
• Email and Microsoft Office (Word, Excel, PDFs)
• Skilled in multitasking and problem-solving
• Able to work independently and as part of a team
• Detail-oriented and organized
• Experienced in team management and leadership

Compensation & Benefits

• Vacation and Holiday pay
• Health and dental insurance
• 401(k) retirement plan
• Commission opportunities for additional sales
• Supportive team environment with flexible time-off scheduling
• Opportunities for growth in a family-oriented company

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.