Supervisor, Agency and New Business

Unified Life Insurance Company; Indianapolis (IN); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical / Rx

Dental

Vision

401(k) with company match

FSA / HSA options

Disability insurance

Lunch stipend

Job summary

Unified Life Insurance Company seeks a Supervisor for Agency & New Business to oversee operations supporting annuity policy administration. You will lead the Agency & New Business team, drive strategic operational needs, and collaborate with internal and external resources to execute policy administration.

You’ll manage day-to-day operations and provide strategic guidance to establish this function. You will develop processes, mentor staff, and ensure accuracy, timeliness, and compliant

Qualifications

• 5+ years of operations and management experience in financial services or insurance (annuity) is preferred.
• Creative thinker able to work independently in a fast-paced organization.
• Proven ability to communicate effectively and lead a team.

Responsibilities

• Oversee staff reviewing new business applications and agent appointment packets.
• Coach staff and manage performance, records, compliance, and hiring support.
• Develop and maintain SOPs; define business requirements for IT initiatives.
• Investigate procedural changes, reorganize work, and train staff.
• Mentor a team servicing new annuity products and licensing processes.
• Implement processes to ensure accurate policy administration and commissions.
• Coordinate with Legal and Compliance to meet regulatory requirements.
• Participate in cross-department committees on product and system changes.
• Provide day-to-day leadership, communications, training, and accountability.
• Develop service metrics and report results to senior leaders.
• Create training materials for rollout of new products.
• Provide backup coverage as needed.

Skills

Leadership

Communication

Strategic thinking

Mentoring

Independence

Education

Bachelor's degree

Associate's degree

Job description

Position Overview The Supervisor, Agency & New Business position will be responsible for overseeing the management and coordination of the operations function in support of the administration of annuity policies. This position will develop, execute, and manage the operational needs for the business. The position will lead the Agency & New Business team and identify strategic operational needs; and partner with internal and external resources to execute and manage the policy administration function. This role will be closely managing the day-to-day operations of business and providing strategic guidance to get this function established.

Position Overview The Supervisor, Agency & New Business position will be responsible for overseeing the management and coordination of the operations function in support of the administration of annuity policies. This position will develop, execute, and manage the operational needs for the business. The position will lead the Agency & New Business team and identify strategic operational needs; and partner with internal and external resources to execute and manage the policy administration function. This role will be closely managing the day-to-day operations of business and providing strategic guidance to get this function established.

Responsibilities

• Manage staff responsible for reviewing new business applications and reviewing incoming agent appointment packets to represent company products. Coaches and develops staff, evaluates performance, conducts performance reviews, maintains accurate records, ensures department and company practices and procedures are followed, and assists with the hiring process. Motivates staff to continuously provide highest level of service to customers within service delivery standards for accuracy, timeliness and productivity.
• Coordinates the development and maintenance of process and standard operating procedure documentation and represents the business in defining business requirements for IT initiatives, including continuous improvement efforts.
• Investigate and implement new or changes to procedures, reorganization of work, and training of new and current staff. Recommends system modifications and enhancements and is involved in software testing and development for new or enhanced applications.
• Identify, develop and mentor a team of operations professionals to service new annuity products written by Clear Spring Life and Annuity ('CSLAC').
• Implement processes and procedures to ensure the accurate and efficient administration of policies and agent licensing, contracting and commissions.
• Support policy deployment in the areas of customer satisfaction, on-time delivery, and on-site performance measures
• Coordinate and partner with internal Legal and Compliance team members to ensure all applicable regulatory requirements are identified and compliant.
• Participate in multi-department ad-hoc committees regarding product and system developments and administration, new product implementation, commission changes, administrative changes to contracts, special promotions and customer notices or announcements.
• Provide day-to-day management and leadership for the team through effective communications, coaching, training, development, and accountability.
• Develop and manage to standard service metrics.
• Monitor metrics and report results to senior leaders within the organization, along with identifying operational efficiencies and changes that can be implemented.
• Develop training materials and facilitate training to new staff members for rollout of new products on the administration platform.
• Assist with and provides backup for work teams depending upon volume of incoming and outstanding transactions.

Education And Qualifications

• Associate's or Bachelor's degree in a related field required
• 5+ years relevant operations experience and management experience, preferred; and financial services and/or insurance experience, preferred Annuity experience
• Creative thinker able to work independently in a fast-paced organization
• Experience leading and motivating an operation team/function, and influence others outside of direct reporting relationship
• Proven ability to communicate effectively
• Strong problem solving and negotiating skills
• Strong team leader and results oriented

The company also offers robust Benefits offerings which include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; and Commuter Benefits plan for parking and transit. In addition, all employees of Alta are provided with a daily lunch stipend.