Analyst I Business Process Transactions

DXC Technology Company; South Carolina; On-site; USD 42,000 - 52,000; Full time

Job summary

DXC Technology is seeking a dedicated candidate for a death claims processing role in the United States. You will handle death claim transactions, communicate with agents and beneficiaries, and ensure timely and accurate processing of policies.

The position requires 2+ years of life insurance experience, strong customer service skills, and proficiency with MS Office and MS Teams. Occasional cross-functional collaboration and strict adherence to guidelines are expected.

Qualifications

• High School Diploma is the minimum requirement.
• 2+ years of individual life insurance experience.
• 2+ years of death claims full cycle processing experience.
• Working knowledge of life insurance products, policies and guidelines.
• Proficiency with Microsoft Office and MS Teams.
• Strong typing and documentation skills.
• Empathy and strong customer service orientation.
• Excellent multitasking and ability to navigate multiple DXC systems.

Responsibilities

• Process death claim transactions by communicating with agents, beneficiaries and departments.
• Learn new payment or other processes as needed.
• Ensure accurate and timely handling of policies.
• Process transactions within client financial guidelines.
• Identify potential fraud or unethical requests.
• Perform other related duties as assigned.
• Provide elite customer service via letters or phone.
• Continuously seek process improvements to enhance customer experience.

Skills

Customer service

Empathy

Multitasking

Typing skills

Communication

Education

High School Diploma

Tools

MS Office

MS Teams

Job description

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Job Description

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Essential Job Functions

• Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
• Responsible for the accurate handling and timely execution of any policy worked
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Perform other related duties as assigned or required daily
• Must provide an elite customer service experience via letters or phone calls made internally or externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Mandatory Qualifications

• High School Diploma as minimum degree (will be required to provide)
• 2 minimum years of Individual Life Insurance experience is mandatory
• 2 minimum years of death claims full cycle processing experience is mandatory
• Working knowledge of life insurance products and applicable policies, procedures, and guidelines
• Microsoft Office and MS Teams work experience
• Great typing and documenting skills
• Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
• Inbound/outbound customer service experience, communication skills and phone etiquette are required
• Great ability to multitask between client´s applications and DXC systems

Work Environment

• Laptop, docking station, monitors, headset will be provided
• Schedule: Monday – Friday, business hours are 7 30am to 6pm CST
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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