Animal Shelter Administrative Specialist

Story County; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Story County is seeking an Administrative Support Specialist for the Animal Shelter to handle intake, adoptions, and office tasks. You will enter data into shelter software, manage files, schedule appointments, and assist with donor receipts and social media communications.

The role involves daily customer interaction, light animal care duties, and participation in events. Strong office skills, reliability, and teamwork are essential.

Qualifications

• Knowledge of modern office policies and procedures.
• Knowledge of basic animal control and shelter operations.
• Knowledge of customer service principles and practices.
• Skill in the use of computers and job-related software programs.
• Skill in the operation of modern office equipment.
• Skill in oral and written communication.

Responsibilities

• Provides information and assistance to callers and visitors related to animal intake, adoption, owner surrender, and other animal shelter programs.
• Refers calls to animal control officers.
• Enters timely, complete, and accurate information into animal shelter management software.
• Prepares and maintains electronic and paper files, including veterinarian and medical files for animals.
• Opens, sorts, and distributes mail.
• Processes animal adoption applications for review by Director.
• Prepares claims and maintains claims records; forwards to Director for final approval.
• Logs donations; prepares receipts and thank you notes for donors.
• Organizes and maintains main office area and storeroom; inventories and assists with supply orders as needed.
• Schedules veterinarian, donation drop-off, medical appointments, and other appointments.
• Composes and monitors social media accounts for Story County Animal Shelter.
• Assists with basic animal care and general cleaning following established disease control protocols.
• Participates in off-site adoption events and fundraisers.
• Responds to disasters and other emergency events as needed.

Skills

Customer service

Office administration

Computer skills

Oral and written communication

Education

High school diploma

Specialized admin training

Tools

Shelter management software

Job description

Story County is seeking an Administrative Support Specialist for the Animal Shelter to handle intake, adoptions, and office tasks. You will enter data into shelter software, manage files, schedule appointments, and assist with donor receipts and social media communications.

The role involves daily customer interaction, light animal care duties, and participation in events. Strong office skills, reliability, and teamwork are essential.