Administrative Assistant - Animal Control

Story County; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Story County is seeking an Administrative Support Specialist for the Animal Shelter to handle intake, adoptions, and office tasks. You will enter data into shelter software, manage files, schedule appointments, and assist with donor receipts and social media communications.

The role involves daily customer interaction, light animal care duties, and participation in events. Strong office skills, reliability, and teamwork are essential.

Qualifications

• Knowledge of modern office policies and procedures.
• Knowledge of basic animal control and shelter operations.
• Knowledge of customer service principles and practices.
• Skill in the use of computers and job-related software programs.
• Skill in the operation of modern office equipment.
• Skill in oral and written communication.

Responsibilities

• Provides information and assistance to callers and visitors related to animal intake, adoption, owner surrender, and other animal shelter programs.
• Refers calls to animal control officers.
• Enters timely, complete, and accurate information into animal shelter management software.
• Prepares and maintains electronic and paper files, including veterinarian and medical files for animals.
• Opens, sorts, and distributes mail.
• Processes animal adoption applications for review by Director.
• Prepares claims and maintains claims records; forwards to Director for final approval.
• Logs donations; prepares receipts and thank you notes for donors.
• Organizes and maintains main office area and storeroom; inventories and assists with supply orders as needed.
• Schedules veterinarian, donation drop-off, medical appointments, and other appointments.
• Composes and monitors social media accounts for Story County Animal Shelter.
• Assists with basic animal care and general cleaning following established disease control protocols.
• Participates in off-site adoption events and fundraisers.
• Responds to disasters and other emergency events as needed.

Skills

Customer service

Office administration

Computer skills

Oral and written communication

Education

High school diploma

Specialized admin training

Tools

Shelter management software

Job description

Summary Description

This position provides administrative support for the County’s animal control and animal services functions and performs related administrative, secretarial, and customer service duties.

Job Duties/Responsibilities

• Provides information and assistance to callers and visitors related to animal intake, adoption, owner surrender, and other animal shelter programs.
• Refers calls to animal control officers.
• Enters timely, complete, and accurate information into animal shelter management software.
• Prepares and maintains electronic and paper files, including veterinarian and medical files for animals.
• Opens, sorts, and distributes mail.
• Processes animal adoption applications for review by Director.
• Prepares claims and maintains claims records; forwards to Director for final approval.
• Logs donations; prepares receipts and thank you notes for donors.
• Organizes and maintains main office area and storeroom; inventories and assists with supply orders as needed.
• Schedules veterinarian, donation drop-off, medical appointments, and other appointments.
• Composes and monitors social media accounts for Story County Animal Shelter.
• Assists with basic animal care and general cleaning following established disease control protocols.
• Participates in off-site adoption events and fundraisers.
• Responds to disasters and other emergency events as needed.
• Performs related duties as assigned.

Knowledge Required By The Position

• Knowledge of modern office policies and procedures.
• Knowledge of basic animal control and shelter operations.
• Knowledge of customer service principles and practices.
• Skill in the use of computers and job-related software programs.
• Skill in the operation of modern office equipment.
• Skill in oral and written communication.

Qualifications

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

E-VERIFY PROCESS

Story County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered a position with Story County must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity. Please be prepared to provide required documents on the first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-382-7200 or go to the US Citizenship and Immigration Services web page at http://www.uscis.gov.

Physical & Environmental Characteristics

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light (24 pounds or less) and heavy (25 pounds or more) objects and climbs ladders.
• The work is typically performed in an office.