Administrative Assistant - Animal Control

Story County, IA; Nevada (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Story County Animal Shelter seeks an administrative support specialist to assist with animal control operations, adoptions, and front desk duties. You will enter data into shelter software, maintain files, and coordinate appointments in a team-oriented county environment.

The role requires strong customer service, data entry accuracy, and ability to lift light loads in an office setting. You will contribute to outreach efforts and support events per shelter protocols.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Proficient computer skills and data entry.
• Ability to lift up to 24 pounds and work in an office setting.

Responsibilities

• Provides information and assistance to callers and visitors related to animal intake, adoption, owner surrender, and other animal shelter programs.
• Refers calls to animal control officers.
• Enters timely, complete, and accurate information into animal shelter management software.
• Prepares and maintains electronic and paper files, including veterinarian and medical files for animals.
• Processes animal adoption applications for review by Director.
• Schedules veterinarian, donation drop-off, medical appointments, and other appointments.
• Composes and monitors social media accounts for Story County Animal Shelter.
• Assists with basic animal care and general cleaning following established disease control protocols.
• Participates in off-site adoption events and fundraisers.
• Responds to disasters and other emergency events as needed.

Skills

Customer service

Data entry

Office software

Written & spoken comms

Light lifting

Education

High school diploma

Tools

Shelter management software

Job description

This position provides administrative support for the County’s animal control and animal services functions and performs related administrative, secretarial, and customer service duties.

• Provides information and assistance to callers and visitors related to animal intake, adoption, owner surrender, and other animal shelter programs.
• Refers calls to animal control officers.
• Enters timely, complete, and accurate information into animal shelter management software.
• Prepares and maintains electronic and paper files, including veterinarian and medical files for animals.
• Opens, sorts, and distributes mail.
• Processes animal adoption applications for review by Director.
• Prepares claims and maintains claims records; forwards to Director for final approval.
• Logs donations; prepares receipts and thank you notes for donors.
• Organizes and maintains main office area and storeroom; inventories and assists with supply orders as needed.
• Schedules veterinarian, donation drop-off, medical appointments, and other appointments.
• Composes and monitors social media accounts for Story County Animal Shelter.
• Assists with basic animal care and general cleaning following established disease control protocols.
• Participates in off-site adoption events and fundraisers.
• Responds to disasters and other emergency events as needed.
• Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of modern office policies and procedures.
• Knowledge of basic animal control and shelter operations.
• Knowledge of customer service principles and practices.
• Skill in the use of computers and job-related software programs.
• Skill in the operation of modern office equipment.
• Skill in oral and written communication.

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

E-VERIFY PROCESS:Story County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered a position with Story County must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity. Please be prepared to provide required documents on the first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-382-7200 or go to the US Citizenship and Immigration Services web page at http://www.uscis.gov.

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light (24 pounds or less) and heavy (25 pounds or more) objects and climbs ladders.
• The work is typically performed in an office.