Animal Services Dispatcher: Rapid Response & Coordination

City of Garland; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

City of Garland seeks a dedicated dispatcher to provide centralized communication and administrative support for Animal Services operations. This role serves as the primary contact for residents, prioritizes calls, and coordinates dispatch of Animal Services Officers to urgent needs while maintaining accurate records and ensuring clear communication among officers, the public, and city departments.

Ideal candidates have 1 year of customer service or dispatch experience, basic Animal Control

Qualifications

• 1 year of experience in customer service, dispatch, call center operations, public safety support, or related field.
• Basic Animal Control Officer Certification or ability to obtain within six months.
• High School Diploma or GED.

Responsibilities

• Receive and process incoming calls for service related to animal complaints, bites, stray animals, and other concerns.
• Determine call priority and dispatch Animal Services Officers accordingly based on urgency, public safety, and available resources.
• Maintain constant communication with field staff via radio and phone, including monitoring multi-channel radio traffic.
• Accurately document service requests, case notes, and officer activity in the City’s records management system.
• Provide information and guidance to residents regarding animal services, city ordinances, and available resources.

Skills

Customer service

Dispatch operations

Communication skills

Record-keeping

Multitasking

Public safety support

Education

High School Diploma or GED

Tools

Records management system

Dispatch software

Radio communications

Job description

City of Garland seeks a dedicated dispatcher to provide centralized communication and administrative support for Animal Services operations. This role serves as the primary contact for residents, prioritizes calls, and coordinates dispatch of Animal Services Officers to urgent needs while maintaining accurate records and ensuring clear communication among officers, the public, and city departments.

Ideal candidates have 1 year of customer service or dispatch experience, basic Animal Control