Animal Services Dispatch Specialist

Garland; Garland (TX); On-site; USD 22,000 - 33,000; Part time

Job summary

The City of Garland is seeking a Part-time Animal Services Dispatcher for the Animal Services and Adoption Center. You will serve as the central point of contact for residents needing animal-related services and coordinate dispatch of Animal Services Officers to calls for service.

You will prioritize calls, document requests, maintain records, and communicate with officers, the public, and other departments. This role supports field operations without direct animal handling or enforcement duties.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in customer service, dispatch, call center operations, public safety support, or related field.
• Basic Animal Control Officer Certification or ability to obtain within six months.
• Bilingual English/Spanish preferred.

Responsibilities

• Receive and process incoming calls for service related to animal complaints, bites, stray animals, and other concerns.
• Determine call priority and dispatch Animal Services Officers accordingly based on urgency, public safety, and available resources.
• Maintain constant communication with field staff via radio and phone, including monitoring multi-channel radio traffic.
• Accurately document service requests, case notes, and officer activity in the City’s records management system.
• Provide information and guidance to residents regarding animal services, city ordinances, and available resources.
• Route non-emergency inquiries appropriately and assist with resolution when possible.
• Maintain logs of calls for service, officer assignments, and daily activity for reporting purposes.
• Prepare reports, correspondence, and other documentation as directed by supervisory staff.
• Coordinate with internal departments (Police, Code Compliance, Health) and external agencies as needed.

Skills

Customer service

Dispatch

Call center

Public safety

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Dispatch software

Records management system

Job description

The City of Garland is seeking a Part-time Animal Services Dispatcher for the Animal Services and Adoption Center. You will serve as the central point of contact for residents needing animal-related services and coordinate dispatch of Animal Services Officers to calls for service.

You will prioritize calls, document requests, maintain records, and communicate with officers, the public, and other departments. This role supports field operations without direct animal handling or enforcement duties.