Animal Services Dispatcher & Communications Specialist

City of Garland; Garland (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Garland seeks a centralized communications and dispatch assistant for its Animal Services operations. You will handle call intake, document requests, and coordinate with Animal Services Officers to respond to animal-related calls.

The role supports field operations, maintains records, and ensures effective communication between officers, residents, and other departments. Knowledge of ordinances and customer service is essential.

Qualifications

• High School Diploma or GED.
• 1 year of experience in customer service, dispatch, call center operations, public safety support, or related field.
• Basic Animal Control Officer Certification or ability to obtain within six months.

Responsibilities

• Receive and process incoming calls for service related to animal complaints and other concerns.
• Determine call priority and dispatch Animal Services Officers accordingly.
• Maintain constant communication with field staff via radio and phone.
• Accurately document service requests and officer activity in the records system.
• Provide information and guidance to residents regarding animal services and ordinances.
• Route non-emergency inquiries and assist with resolution when possible.
• Maintain logs of calls, assignments, and daily activity for reports.
• Prepare reports and correspondence as directed by supervisory staff.
• Coordinate with Police, Code Compliance, Health and external agencies as needed.
• Maintain confidentiality of sensitive information including enforcement actions.

Skills

Customer service

Dispatch operations

Communication

Record keeping

Multi-tasking

Education

High School Diploma or GED

Basic Animal Control Officer Certification or ability to obtain within 6 months

Tools

Records management system

Dispatch software

Radio communications

Job description

The City of Garland seeks a centralized communications and dispatch assistant for its Animal Services operations. You will handle call intake, document requests, and coordinate with Animal Services Officers to respond to animal-related calls.

The role supports field operations, maintains records, and ensures effective communication between officers, residents, and other departments. Knowledge of ordinances and customer service is essential.