Animal Services Dispatcher & Communications Lead

City of Garland; Derwood (MD); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

The City of Garland seeks an Animal Services Dispatch Administrative Support to provide centralized communication, call intake, and clerical support for Animal Services operations. You will be the primary contact for residents requesting animal-related services and will coordinate dispatch of Animal Services Officers to calls.

The role supports field operations by prioritizing calls, maintaining accurate records, and ensuring effective communication between officers, the public, and other

Qualifications

• High school diploma or GED required.
• 1 year of customer service/dispatch/public safety support experience.
• Basic Animal Control Officer Certification or ability to obtain within 6 months.
• Equivalent combination of education and experience accepted.

Responsabilités

• Receive and process incoming calls for service related to animal complaints, bites, stray animals, and other concerns.
• Determine call priority and dispatch Animal Services Officers accordingly based on urgency, public safety, and available resources.
• Maintain constant communication with field staff via radio and phone, including monitoring multi-channel radio traffic.
• Accurately document service requests, case notes, and officer activity in the City's records management system.
• Provide information and guidance to residents regarding animal services, city ordinances, and available resources.
• Route non-emergency inquiries appropriately and assist with resolution when possible.
• Maintain logs of calls for service, officer assignments, and daily activity for reporting purposes.
• Prepare reports, correspondence, and other documentation as directed by supervisory staff.
• Coordinate with internal departments (Police, Code Compliance, Health) and external agencies as needed.
• Maintain confidentiality of sensitive information, including enforcement actions and personal data.
• Support emergency or high-volume call situations, including natural disasters or disease outbreaks.
• Provide general administrative support to Animal Services staff as assigned.

Connaissances

Customer service

Dispatch operations

Communication skills

Multi-tasking

Data entry

Formation

High School Diploma or GED

Description du poste

The City of Garland seeks an Animal Services Dispatch Administrative Support to provide centralized communication, call intake, and clerical support for Animal Services operations. You will be the primary contact for residents requesting animal-related services and will coordinate dispatch of Animal Services Officers to calls.

The role supports field operations by prioritizing calls, maintaining accurate records, and ensuring effective communication between officers, the public, and other