Animal Care Supervisor

Petco; Swampscott (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet care is seeking an Animal Care Supervisor to lead operations in the Companion Animal Department. This role involves coaching a high-performing team, ensuring the well-being of animals, and driving sales through exceptional guest experiences. You'll be at the forefront of enhancing the lives of pets and their owners while fostering a collaborative and inclusive work environment. If you're passionate about animal care and leadership, this is the perfect opportunity to make a meaningful impact in the pet industry.

Qualifications

• At least 1 year of management experience required, 2 or more preferred.
• Strong guest service skills and basic business understanding.

Responsibilities

• Ensure health and well-being of live animals according to Petco standards.
• Lead and coach partners to deliver quality service and achieve sales goals.

Skills

Management

Customer Service

Communication

Organizational Skills

Problem-Solving

Education

High School Diploma

Some College Courses in Business/Management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Join to apply for the Animal Care Supervisor role at Petco.

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people, and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader – Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader – Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. The Operations Leader – Animal Care is responsible for training, developing, supporting operations scheduling, and leading a high-performing team that delivers the Companion Animal department’s budgeted sales goals, gross margin, animal, and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Utilize business acumen to measure, analyze, and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
• Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies, and procedures including the completion of the hourly animal health check and wellness cards.
• Adhere to Veterinary Protocol for all sick animals.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Responsible for the implementation and execution of Companion Animal Operations and Aquatics (where applicable) through training and coaching partners to include: Animal Care, Aquatics, and Companion Animal Maintenance, Ordering, all Regulatory Compliance, CAPI, HAHC, CAPC, and Vet Care/Relationships.
• Efficiently order live animals to maximize sales, margin, and inventory. Analyze department inventory management data and recommend areas for improvement.
• Ensure operational standards are maintained in the department.
• Ensure all animal-related maintenance tasks are being completed as outlined on the Maintenance Task List.
• Achieve high presentation standards at all times in the aquatics and companion animal areas.
• Partner with the Operations Leader – Merchandising to ensure proper in-stock merchandise levels. Goals are achieved by reporting max changes or requested overrides are achieving I.M. grade.
• Ensure the proper handling and documentation for all Adoption Animals.
• Perform activities to maintain a knowledge and understanding of PCC Sales and Margin reports and data.
• Lead, provide feedback, and coach all PCC partners in providing quality service to satisfy the needs of Petco guests and in performing their tasks.
• In partnership with the PCC Leaders, ensure proper partner scheduling to meet in-stock goals and guest service levels during peak hours.
• Apply talent management skills within recruiting, hiring, training, work scheduling, coaching, and succession planning.
• Provide quick and courteous service to all guests by determining their needs, sharing product knowledge, and suggesting appropriate merchandise, utilizing our selling strategy throughout the PCC.
• Support the implementation and execution of Omni Channel strategies through training and coaching partners, including BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
• Be accountable as Leader on Duty for supporting Pet Care Center execution, training, communication, and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
• Train, coach, and develop Pet Care Center operations partners in partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.
• Display and champion the Petco Leadership Expectations.

Other Essential Duties

• Model inspiring leadership and selling behaviors; provide leadership to maintain a positive business climate that motivates teams in alignment with company goals; serve as an advocate for change and growth.
• Promote safety by ensuring policies, procedures, and standards are observed and properly implemented; prioritize the safety of partners, guests, and pets.
• Foster a collaborative culture that encourages ideas and opportunities to increase efficiency and improve engagement and satisfaction.
• Prioritize talent development to ensure a strong talent bench capable of executing plans, meeting objectives, and managing an engaged workforce.
• Engage and be present as a representative of Petco’s brand and image, leading a high standard, fun working environment.

Education And Experience

• High school diploma or equivalent required; some college courses in business/management preferred.
• At least 1 year of management experience required; 2 or more preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint, etc.) required.
• Strong guest service skills, basic business & finance understanding, analysis, problem-solving, and people development focus.

Supervisory Responsibility

• Supervise Operations Specialists & Senior Aquatics Specialists as applicable.
• Support quick and courteous service as Leader on Duty.
• Ensure proper opening/closing procedures and attendance processes are followed.
• Adhere to safety procedures for partners, guests, and pets.

Work Environment

This role requires support during key hours, including weekends. Most tasks are indoors, with occasional physical activities like stocking or carrying merchandise (up to 50 pounds). Some travel may be required.

Contacts

Regular contact with the public, other departments, distribution centers, and external vendors for various operational needs.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected categories.