Animal Care Supervisor

MedStar Health; Nashua (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading health and wellness company as an Operations Leader for the Companion Animal Department. You'll oversee team performance and animal care operations, ensuring standards are met while driving sales and enhancing guest experiences. Apply now to make a meaningful impact in the pet care industry!

Qualifications

• Minimum 1 year management experience, 2+ preferred.
• Valid driver’s license required.
• Proficiency in communication and organization.

Responsibilities

• Oversee Companion Animal Department and promote efficient operations.
• Lead, coach, and develop team members.
• Ensure health and well-being of live animals.

Skills

Communication

Organization

Guest Service

Problem Solving

Education

High school diploma

Some college preferred

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including Vetco Total Care hospitals, preventive care clinics, and distribution centers. We are committed to purpose-driven work, believing that what is good for pets, people, and the planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department, driving sales of aquatic pets, reptiles, birds, and small animals. This role involves coaching and mentoring Pet Care Center partners to enhance guest experience and animal care, managing training, supporting scheduling, and leading a high-performing team to meet sales, margin, and animal health targets. The leader also oversees all aspects of the Pet Care Center's operations in line with Petco standards and safety procedures.

Responsibilities

• Use business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals per Petco standards.
• Adhere to veterinary protocols for sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and sales strategies.
• Implement and oversee Companion Animal and Aquatics operations through training and coaching.
• Manage live animal orders to optimize sales and inventory.
• Maintain operational standards and animal care maintenance tasks.
• Ensure high presentation standards in aquatics and animal areas.
• Partner with merchandising to maintain stock levels.
• Handle and document all adoption animals properly.
• Analyze sales and margin reports for business insights.
• Lead, coach, and provide feedback to team members for excellent service.
• Manage partner scheduling to meet goals during peak hours.
• Recruit, hire, train, and develop team members.
• Provide excellent customer service and product recommendations.

Additional Duties

• Model inspiring leadership and foster a positive business climate.
• Promote safety and ensure compliance with policies.
• Encourage a collaborative culture and teamwork.
• Prioritize talent development and leadership growth.
• Represent Petco positively, leading with high standards and a fun work environment.

Qualifications

• High school diploma required; some college preferred.
• Minimum 1 year management experience, 2+ preferred.
• Valid driver’s license required.
• Proficiency in communication, organization, and computer skills.
• Strong guest service and problem-solving skills.

Supervisory Responsibilities

Supervise Operations Specialists and Senior Aquatics Specialists, support Pet Care Center operations, and ensure safety and attendance policies are followed.

Work Environment

Support during key hours, including weekends. Indoor work mostly, with some physical activity involved. Limited travel may be required.

Contacts

Regular interaction with guests, team members, and external vendors. Coordination for merchandise, repairs, and events may be required.

Equal Opportunity Statement

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected categories.