Animal Care Supervisor

MedStar Health; Columbia Township (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Petco, a leader in pet care, is seeking an Operations Leader for the Animal Care Department. This role promotes efficient operations, driving sales of aquatic pets and small companion animals while supporting guest experience and maintaining high standards of animal care. The ideal candidate will have management experience and strong communication skills, contributing to a collaborative culture focused on improving lives.

Qualifications

• At least 1 year of management experience; 2+ preferred.
• Proficiency in communication and organization skills.
• Valid driver's license.

Responsibilities

• Ensure the health and well-being of live animals.
• Lead, coach, and provide feedback to department partners.
• Manage partner scheduling for optimal guest service.

Skills

Communication

Organization

Guest Service

Leadership Aptitude

Education

High school diploma or equivalent

Some college preferred

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, and believe that what is good for pets, people, and the planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. This role involves coaching and mentoring Pet Care Center partners, supporting guest experience and animal care, and managing the department's sales, margin, and inventory targets. The leader will also oversee all aspects of the Pet Care Center's operations in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals following Petco standards.
• Adhere to Veterinary Protocol for sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and sales strategies.
• Implement and oversee Companion Animal and Aquatics operations through training and coaching.
• Order live animals efficiently to maximize sales and inventory management.
• Maintain operational standards and animal maintenance tasks.
• Ensure high presentation standards in aquatics and companion animal areas.
• Partner with merchandising to maintain stock levels.
• Handle and document all adoption animals properly.
• Analyze sales and margin reports to inform decisions.
• Lead, coach, and provide feedback to PCC partners.
• Manage partner scheduling for optimal guest service and stock levels.
• Recruit, hire, train, and develop staff, including succession planning.
• Provide excellent service to guests, sharing product knowledge and suggesting appropriate merchandise.

Additional Responsibilities

• Model inspiring leadership and motivate teams.
• Promote safety policies and procedures.
• Foster a collaborative and innovative culture.
• Prioritize talent development and engagement.
• Represent Petco positively and lead by example.

Qualifications

• High school diploma or equivalent; some college preferred.
• At least 1 year of management experience; 2+ preferred.
• Valid driver's license.
• Proficiency in communication, organization, and computer skills.
• Strong guest service and leadership aptitude.

Supervisory Responsibilities

The Operations Leader supervises Operations Specialists and Senior Aquatics Specialists, supports Pet Care Center operations, and ensures safety and attendance policies are followed.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with some physical activity involved. Limited travel may be required.

Contacts

This position involves ongoing contact with guests, team members, vendors, and external partners for various operational needs.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.