Animal Assistance Team Lead

ARIZONA HUMANE SOCIETY; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

PSLF program eligibility

Discounts on veterinary services and-p

Pet perks

Job summary

Arizona Humane Society in Phoenix seeks a full-time Animal Assistance Coordinator to oversee daily operations of the Animal Assistance Department, ensuring efficiency and a compassionate customer experience. The role includes coordinating schedules, assisting with training, and guiding volunteers and staff in a fast-paced setting.

You will address staff concerns, resolve customer inquiries, and foster a collaborative, positive workplace culture.

Qualifications

• High school diploma or GED required.
• Minimum two years of exemplary customer service experience requested.
• Leadership experience preferred; ability to lead and train staff and volunteers.

Responsibilities

• Support daily operations of the Animal Assistance Department to ensure efficiency and compassionate service.
• Assist with training and development of new employees and volunteers to maintain high-quality service and consistent procedures.
• Create and maintain employee schedules and task assignments to ensure coverage and smooth daily operations.

Skills

Customer service

Leadership

Conflict resolution

Spanish bilingual (preferred)

Education

High school diploma/GED

Job description

Arizona Humane Society in Phoenix seeks a full-time Animal Assistance Coordinator to oversee daily operations of the Animal Assistance Department, ensuring efficiency and a compassionate customer experience. The role includes coordinating schedules, assisting with training, and guiding volunteers and staff in a fast-paced setting.

You will address staff concerns, resolve customer inquiries, and foster a collaborative, positive workplace culture.