Animal Assistance Coordinator

ARIZONA HUMANE SOCIETY; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

PSLF program eligibility

Discounts on veterinary services and-p

Pet perks

Job summary

Arizona Humane Society in Phoenix seeks a full-time Animal Assistance Coordinator to oversee daily operations of the Animal Assistance Department, ensuring efficiency and a compassionate customer experience. The role includes coordinating schedules, assisting with training, and guiding volunteers and staff in a fast-paced setting.

You will address staff concerns, resolve customer inquiries, and foster a collaborative, positive workplace culture.

Qualifications

• High school diploma or GED required.
• Minimum two years of exemplary customer service experience requested.
• Leadership experience preferred; ability to lead and train staff and volunteers.

Responsibilities

• Support daily operations of the Animal Assistance Department to ensure efficiency and compassionate service.
• Assist with training and development of new employees and volunteers to maintain high-quality service and consistent procedures.
• Create and maintain employee schedules and task assignments to ensure coverage and smooth daily operations.

Skills

Customer service

Leadership

Conflict resolution

Spanish bilingual (preferred)

Education

High school diploma/GED

Job description

Animal Assistance Coordinator

The Arizona Humane Society is looking for a full time Animal Assistance Coordinator to join our team at our Papago Park Campus and work Tuesday – Saturday, 9:00 AM to 5:30 PM. If you're passionate about animal welfare and thrive in a fast-paced, rewarding environment, this is your chance to make a real impact.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life:

The Animal Assistance Coordinator supports the daily operations of the Animal Assistance Department, ensuring all activities run efficiently and effectively. This role assists with training new employees and volunteers, provides hands‑on support with departmental duties as needed, and helps maintain a positive and compassionate customer experience. The Coordinator also plays a key role in fostering strong employee relations, addressing staff concerns, and resolving customer inquiries or complaints with professionalism and care.

Job Requirements:

• High school diploma/GED required.
• Minimum two years providing exemplary customer service.
• Leadership experience preferred.
• Spanish bilingual preferred.
• Animal handling experience required.
• Excellent interpersonal and conflict resolution skills required.
• Serve as a lead to the Animal Assistance Team, providing direction and support to ensure smooth daily operations.
• Assist with training and development of new employees and volunteers to maintain high-quality service and consistent procedures.
• Handle customer escalations and ensure a positive experience for both customers and team members.
• Create and maintain employee schedules and task assignments, ensuring adequate coverage and efficiency.
• Foster a positive, team‑oriented workplace culture that encourages collaboration, growth, and compassionate customer interactions.
• Partner with the Animal Assistance Supervisor on staffing, performance management, and department improvements.

Physical Demands/Work Environment:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Must be able to hear above the sound of the animals.

There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Pre-employment background check is required.