Animal Assistance and Transport Programs Manager

ARIZONA HUMANE SOCIETY; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

Public Service Loan Forgiveness (PSLF)

Discounts on veterinary services and其他

Job summary

The Arizona Humane Society is seeking a full-time Animal Assistance and Transport Programs Manager to lead the day-to-day operations of our Animal Assistance, Rescue, and Transport Programs.

This role oversees programs that provide critical services to pets and pet owners in need, coordinates animal intake and movement, and strengthens rescue and transport partnerships to help connect animals with appropriate placement opportunities.

Qualifications

• Bachelor's degree in Business Administration or a related field preferred.
• Certified Animal Welfare Administrator (CAWA) certification preferred.
• Valid driver's license.
• 5+ years' experience in animal welfare leadership or related field.
• Demonstrated track record in leading and developing large teams.
• Strategic thinker in fast-paced environments who can translate concepts into actionable plans.
• Self-starter who can manage multiple priorities under pressure with urgency.
• Experience in customer experience, customer lifecycle, CRM.
• Strong budgeting, performance management, and financial analysis skills.
• Excellent communication skills in English; bilingual in Spanish is a plus.

Responsibilities

• Lead day-to-day operations of Animal Assistance, Rescue, and Transport Programs.
• Coordinate animal intake and movement; strengthen rescue and transport partnerships.
• Develop and implement programs, policies, and procedures to improve efficiency and impact.
• Build and maintain strategic local and national partnerships.
• Monitor program performance, capacity, and budgets; manage financial reporting.

Skills

Leadership

Budgeting

CRM

Communication

Strategic thinking

Driver's license

Education

Bachelor's degree in Business Administration or related field

CAWA certification

Job description

Animal Assistance and Transport Programs Manager

The Arizona Humane Society is seeking a full time Animal Assistance and Transport Programs Manager to join our team at our Papago Park Campus. This position works Monday through Friday, 8:30 AM–5:00 PM, and offers an exciting opportunity for a strong, compassionate leader to make a meaningful impact in the lives of animals and the communities we serve. If you're ready to lead with purpose, keep reading!

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

Day In The Life

The Animal Assistance & Transport Programs Manager will lead the day-to-day operations of our Animal Assistance, Rescue, and Transport Programs. This role oversees programs that provide critical services to pets and pet owners in need, coordinates animal intake and movement, and strengthens rescue and transport partnerships to help connect animals with appropriate placement opportunities. In this role, you will develop and implement programs, policies, and procedures that improve operational efficiency and expand the impact of AHS services. You will build and maintain strategic local and national partnerships, monitor program performance and capacity, manage budgets and financial reporting, and identify opportunities to improve service delivery. This position also plays an important role in supporting grants and ensuring program compliance while working collaboratively across departments and with community partners. The ideal candidate is a strong, collaborative leader who is passionate about animal welfare and developing high-performing teams. You will recruit, train, coach, and support staff while providing clear leadership and guidance, addressing operational challenges, and ensuring an exceptional experience for both internal and external customers. Strong relationship-building skills, sound judgment, and a commitment to innovation, compassion, and excellence are essential to success in this role.

Job Requirements

• Bachelor's degree in Business Administration or a related field preferred
• Certified Animal Welfare Administrator (CAWA) certification preferred
• Valid driver's license
• 5+ years' experience in animal welfare leadership or related field.
• Demonstrated track record in leading and developing large teams.
• Strategic thinker who excels in fast-paced environment and can translate complex concepts into actionable plans and programs.
• A self-starter who can lead multiple priorities under pressure and lead with a sense of urgency.
• Critical, creative and innovate thinker is a must.
• Experience in customer experience, customer lifecycle, CRM.
• Strong budgeting, performance management, and financial analysis skills
• Exceptional communication skills with the ability to speak, read, write, and understand English, Bilingual in Spanish is a plus.

Physical Demands/Work Environment

While performing the duties of this job, the employee will be required to occasionally drive an AHS vehicle. The employee is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. There will be exposure to dust, heat, cold and temperature changes; wet floors, and animal noises, odors and dander. Most time will be spent in a typical air-conditioned and heated office environment. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Must pass pre-employment drug and background screening.