Anderson School Hotel Front Desk Agent

MCMENAMINS ANDERSON SCHOOL; Bothell (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Hotel room discount

Wine discount 40%

Concert access

Insurance benefits (medical/dental/vis

401K plan

Paid Time Off

Work-life balance

Career path opportunities

Job summary

McMenamins Anderson School is seeking a Front Desk Agent to manage reservations and guest check-ins/outs, while delivering exceptional service. The role requires multitasking in a fast-paced hotel setting and being the first and last friendly contact for overnight guests.

Responsibilities include handling money, keys and pagers, answering inquiries, and guiding guests to local attractions. A team-oriented, customer-focused approach is essential.

Qualifications

• Previous related hotel or customer service experience.
• Some accounting skills and cash handling experience is preferred.
• Experience with high volume phone lines preferred.

Responsibilities

• Check guests in and out of hotel rooms and take reservations in person, by email or by phone.
• Handle money and sign in/out property keys, pagers, and phones.
• Assist guests with requests and provide information on local attractions.
• Answer and direct phone calls and stay informed about property events.
• Maintain independence and also work well as part of a team in a fast-paced environment.

Skills

Customer Service

Job description

McMenamins Anderson School is Hiring for Front Desk Agent !

McMenamins is a family-owned company in Oregon and Washington serving our own handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub fare. Locations range from neighborhood pubs to historic hotels. We emphasize community, art, history, music, food, drink, and fun. McMenamins has seasonal, as well as long-term career opportunities! We value Diversity, Equity and Inclusion and welcome individuals from diverse backgrounds.

Description of the Position:

The primary responsibility of the front desk staff is to attend to the reservation and occupancy needs of the guest. The front desk is usually the first and last contact that the overnight guest has with property staff. For this reason, excellent customer service is the number one priority. Duties include but are not limited to checking hotel guests in and out of hotel rooms; taking reservations in person, by email or by phone; handling money; signing in and out property keys, pagers, and phones; assisting with guest requests; answering and directing phone calls; informing guests of property and area attractions; and most importantly, insuring the satisfaction of all of our guests. Since the front desk is seen as the central point of the property, the position requires keeping abreast of all events on property, being a receptionist for all departments, and knowledge of emergency procedures. This position requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A Front Desk employee must also have the ability to work well independently and as a member of a team.

Benefits We Offer

• Perks and employee discounts:$45 hotel rooms, 40% off bottles of wine, access to concerts.
• Happy Hour beverage pricing all day, 40% off McMenamins apparel & spa services, shift food credits and more.
• Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
• 401(K)plan with employer contribution to eligible employees
• Paid Time Off (PTO)
• Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
  Belief in a work life balance
• Be part of a fun team and having a positive work environment
• Multiple career path opportunities - we have staff who have gone from front desk attendants to sales associates, from server to manager and many other continuing stories within McMenamins.

Qualified applicants

• Previous related hotel or customer service experience
• Some accounting skills and cash handling experience is preferred
• Experience with high volume phone lines preferred

Community

• Resurrection of historic buildings and properties in large and small Northwest communities
• Giving back financially to local schools and non-profits near each location
• Helping other local businesses grow with collaborative products
• Our pubs and hotel properties are places for all to gather, relax, converse and create a strong foundation for the fabric that makes up a neighborhood

Wage: $19-$22/hr DOE

Qualifications

Skills

Required

Customer Service

Intermediate

Preferred

Novice

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.