Ancillary Services Lead - Revenue & Resident Experience

Harbor Group Management Company; Norfolk (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k) with Employer Matching

Paid Time Off

Job summary

Harbor Group Management Company is seeking an experienced Ancillary Services Manager to oversee and optimize the ancillary services offered across its multifamily properties, ensuring high-quality service delivery and increased resident satisfaction. The role drives additional revenue streams and improves overall property performance.

The ideal candidate will blend strategic thinking with data analysis, operational expertise, and strong customer service skills to lead program updates, vendor

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, or related field.

Responsibilities

• Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
• Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
• Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
• Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
• Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant.
• Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes.

Skills

Communication

Project management

Detail oriented

Customer service

Negotiation

Education

Bachelor’s degree in Business Administration, Hospitality Management, Real Estate

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Yardi

RealPage

Job description

Harbor Group Management Company is seeking an experienced Ancillary Services Manager to oversee and optimize the ancillary services offered across its multifamily properties, ensuring high-quality service delivery and increased resident satisfaction. The role drives additional revenue streams and improves overall property performance.

The ideal candidate will blend strategic thinking with data analysis, operational expertise, and strong customer service skills to lead program updates, vendor