Ancillary Services & Revenue Manager

Harbor Group Management Company; Richardson (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Job summary

Harbor Group Management Company seeks an experienced Ancillary Services Manager to oversee and optimize ancillary services across our multifamily properties, driving resident satisfaction, revenue, and overall property performance.

The role blends strategic thinking, data analysis, and operational leadership, requiring strong customer service, collaboration with property teams, and a focus on compliant program management. Onsite in Richardson, TX or Norfolk, VA with robust benefits.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or related field.
• 3+ years of experience in property management, multifamily services, or a related industry.
• Proven track record of managing ancillary services, vendor relationships, and service-oriented programs.

Responsibilities

• Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
• Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
• Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
• Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
• Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes.

Skills

Communication

Project management

Detail-oriented

Problem solving

Negotiation & risk

Education

Bachelor's degree in Business Administration/Hospitality Management/Real Estate

Tools

Yardi

RealPage

Microsoft Office Suite

Job description

Harbor Group Management Company seeks an experienced Ancillary Services Manager to oversee and optimize ancillary services across our multifamily properties, driving resident satisfaction, revenue, and overall property performance.

The role blends strategic thinking, data analysis, and operational leadership, requiring strong customer service, collaboration with property teams, and a focus on compliant program management. Onsite in Richardson, TX or Norfolk, VA with robust benefits.