Ancillary Specialist

Bridgecrest Credit Company, LLC; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) plan

Company paid life insurance

Short/long-term disability

Tuition reimbursement

Wellness program

Paid time off

Employee events

Job summary

Bridgecrest Credit Company, LLC, part of the DriveTime Family of Brands, seeks an Ancillary Specialist to oversee all aspects of ancillary products, including cancellations and GAP claims. You will ensure funds are applied correctly to loans and coordinate with product providers and insurers to process cancellations accurately and timely.

Ideal candidates have 2+ years in collections, customer service, or related fields, strong communication skills, attention to detail, and the ability to thrive

Qualifications

• Excellent verbal and written communication skills.
• Must be detail oriented and accurate.
• Able to thrive in a fast-paced, team-driven environment.
• Regular and predictable attendance is required.
• Ability to adapt quickly and stay composed under pressure.

Responsibilities

• Oversee cancellations of ancillary products and file GAP claims.
• Verify correct funds are applied to loans or returned to customers.
• Coordinate with product providers to ensure timely cancellations.
• Enter cancellation requests in third-party portals and follow up.
• Conduct audits and analyze refunds and postings for accuracy.
• Assist other departments with ancillary inquiries and reinstatements.

Skills

Verbal & written comms

Detail oriented

Team player

Punctual attendance

Adaptable in pace

Education

High School Diploma or GED

Job description

What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? That’s Nice, But What’s the Job? In short, as the Ancillary Specialist, you will oversee all aspects of ancillary products, including the cancellation of products and filing gap claims.

You’ll be responsible for ensuring the correct amount of funds are applied to the loan or returned to the customer. Work with internal and external business partners to ensure cancellations are processed in a timely manner. This role requires an ability to analyze, identify, and efficiently remediate any errors.

In long, you will:

• Gather and review documents to cancel ancillary products manually and systematically in accordance with policy and procedure.
• Communicate with various product providers to ensure timely processing of cancellations and to resolve outstanding discrepancies.
• Navigate third party total loss portals to enter cancellation requests.
• File GAP in a timely manner with the correct GAP provider and follow up with insurance companies for documentation needed.
• Conduct audits and analyze reporting to ensure proper cancellation and application of refunds.
• Assist other departments with inquiries related to the cancellation and reinstatement of ancillary products.
• Utilize approved databases, tools, and websites to assist in the overall ancillary process.
• Perform other related duties as assigned.

So What Kind of Folks Are We Looking for?

Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

Timely. We don’t believe in being “fashionably late”. You’ll need to adhere to regular and predictable attendance. Level headed. You’ll need the ability to maintain personal composure when confronted with a difficult situation.

High School Diploma or GED required. 2+ years of experience in collections, customer service, sales or retail industry. Knowledge in insurance or claims a plus. Ability to work 6am-3pm schedule.

Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process.

DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.

At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off!