Collections & Refunds Specialist

Paylocity; Lauderdale Courts (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Independent Bank is seeking a Collection Clerk to contact dealers and insurance companies to request refunds for financed products on repossessed or total-loss accounts. The role also supports the Open Lending Team with filing claims and reporting while ensuring compliance with bank policies.

The ideal candidate has 1–2 years in collections or bank operations, strong multitasking and communication skills, and a high school diploma (some college preferred).

Qualifications

• 1–2 years in collections or bank operations preferred.
• Ability to prioritize in a fast-paced, high-volume environment.
• Basic knowledge of Windows operations.
• Type 30–35 wpm.
• Demonstrated ability to multitask.
• Excellent verbal and written communications and math skills.
• High school diploma or equivalent; some college preferred.

Responsibilities

• Generate refund request letters to dealerships and/or insurance companies for repossessed or total loss accounts.
• Follow up with dealerships and/or insurance companies via email or phone if refunds are not received within 14 days.
• Track and record funds received; prepare status reports for the Asset Remarketing/Recovery Manager and scan documents.
• Assist the Open Lending Team with filing claims and reporting.
• Other duties as assigned or required.

Skills

Collections experience

Bank operations

Prioritization

Typing speed 30-35 wpm

Multitasking

Verbal and written communication

Education

High school diploma or equivalent

Some college preferred

Tools

Windows

Job description

Independent Bank is seeking a Collection Clerk to contact dealers and insurance companies to request refunds for financed products on repossessed or total-loss accounts. The role also supports the Open Lending Team with filing claims and reporting while ensuring compliance with bank policies.

The ideal candidate has 1–2 years in collections or bank operations, strong multitasking and communication skills, and a high school diploma (some college preferred).