Collections & Refunds Specialist

I Bankonline; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Independent Bank is seeking a Collection Clerk in Memphis, TN, to initiate refunds for financed products on repossessed or total loss accounts. The role supports the Open Lending Team and ensures adherence to bank policies and regulatory requirements.

The ideal candidate has 1–2 years in collections or bank operations, strong communication and math skills, and the ability to multitask in a fast-paced environment. High school diploma or equivalent is required.

Qualifications

• 1-2 years in collections or bank operations preferred.
• Ability to prioritize in a fast-paced, high-volume environment with minimal supervision.
• Basic knowledge of Windows operations.
• Ability to type 30-35 wpm.
• Demonstrated ability to multitask.
• Excellent verbal and written communications and math skills.
• Must possess a high school diploma or equivalent / some college preferred.

Responsibilities

• Generate refund request letters to dealerships and/or insurance companies for repossessed or total loss accounts.
• Follow up with dealerships and/or insurance companies via email or phone if refunds are not received within 14 days.
• Track and record funds received; prepare status reports for the Asset Remarketing/Recovery Manager; scan documents into imaging system.
• Assist the Open Lending Team with filing claims and reporting.
• Other duties as assigned or required.

Skills

Collections experience

Bank operations

Fast-paced environment

Windows basics

Typing speed 30-35 wpm

Multitasking

Verbal & written communications

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Independent Bank is seeking a Collection Clerk in Memphis, TN, to initiate refunds for financed products on repossessed or total loss accounts. The role supports the Open Lending Team and ensures adherence to bank policies and regulatory requirements.

The ideal candidate has 1–2 years in collections or bank operations, strong communication and math skills, and the ability to multitask in a fast-paced environment. High school diploma or equivalent is required.