Analytics Manager, CX Insights & Strategy (Hybrid)

Vanguard Group; Charlotte (NC); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Vanguard seeks an Analytics Manager within CX Alpha to lead a team delivering strategic analytics projects across product, technology, finance, and UX. You will gather data, apply descriptive and predictive analyses, and visualize insights to drive actionable recommendations that improve client investment outcomes.

The role requires extensive data/analytics experience and leadership, with strong SQL and analytics tools expertise, plus collaboration across diverse stakeholders.

Qualifications

• 10 years related work experience in the data and analytics field.
• 4-6 years management experience.
• Expert level skills in data analysis tools and SQL.
• Proficiency with databases or Big Data platforms, Python/R/SAS, and Tableau.
• Strong ability to form hypotheses and translate insights to senior leadership.
• Experience with advanced statistical and machine-learning methods.

Responsibilities

• Lead a team of analysts delivering strategic analytics projects end-to-end.
• Gather data, run descriptive and predictive analytics, and visualize results.
• Influence business leaders with analytic storytelling and consultative skills.
• Collaborate with Product, Technology, Finance, UX, and other stakeholders to implement solutions.

Skills

SQL

Python

R

SAS

Tableau

Stakeholder Management

Education

Undergraduate degree in analytic/quantitative field

Graduate degree preferred

Tools

Relational databases

Big Data platforms

Job description

Vanguard seeks an Analytics Manager within CX Alpha to lead a team delivering strategic analytics projects across product, technology, finance, and UX. You will gather data, apply descriptive and predictive analyses, and visualize insights to drive actionable recommendations that improve client investment outcomes.

The role requires extensive data/analytics experience and leadership, with strong SQL and analytics tools expertise, plus collaboration across diverse stakeholders.