Analytics-Driven Service Delivery Lead (Sales & Marketing)

Cognizant; Dallas (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cognizant in the United States (Dallas area) seeks a Service Delivery Manager to oversee end-to-end delivery of sales, service and marketing solutions with strong analytics focus. Lead hybrid day-shift operations with global stakeholders and align delivery with organizational goals and customer expectations.

Responsibilities include coordinating cross-functional teams, driving data-informed decisions, and improving operational efficiency while ensuring compliance and risk management across

Qualifications

• Experience managing complex engagements across sales, service and marketing with clear milestones.
• Advanced analytics skills with ability to drive reporting and performance measurements.
• 12–16 years in service delivery or similar roles overseeing hybrid day shift operations.
• Ability to translate business requirements into structured delivery plans with risk assessments.

Responsibilities

• Oversee service delivery for complex sales service and marketing engagements across hybrid day shift operations.
• Coordinate cross-functional teams to align solution delivery with business goals using analytics.
• Drive continuous improvement by analyzing metrics and feedback to close delivery gaps.
• Manage stakeholder expectations with regular reviews and clear status updates.
• Monitor end-to-end service processes across sales, customer service and marketing workflows.
• Implement standardized delivery frameworks and governance to improve predictability.
• Guide teams in using analytics to optimize campaigns and engagement.
• Collaborate with product, sales, service and marketing to translate needs into delivery plans.
• Enforce compliance with policies and data protection while managing delivery activities.
• Evaluate performance via SLAs, root-cause analysis and trend reporting.
• Coordinate incident management prioritizing critical items and communicating with stakeholders.
• Champion analytics tools adoption for proactive monitoring and decision making.
• Align delivery outcomes with company purpose by improving customer experience and value.

Skills

Delivery management

Analytics proficiency

Stakeholder alignment

Cross-functional leadership

Job description

Cognizant in the United States (Dallas area) seeks a Service Delivery Manager to oversee end-to-end delivery of sales, service and marketing solutions with strong analytics focus. Lead hybrid day-shift operations with global stakeholders and align delivery with organizational goals and customer expectations.

Responsibilities include coordinating cross-functional teams, driving data-informed decisions, and improving operational efficiency while ensuring compliance and risk management across