AIA - Service Line Sales Specialist

Cognizant; Dallas (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cognizant in the United States (Dallas area) seeks a Service Delivery Manager to oversee end-to-end delivery of sales, service and marketing solutions with strong analytics focus. Lead hybrid day-shift operations with global stakeholders and align delivery with organizational goals and customer expectations.

Responsibilities include coordinating cross-functional teams, driving data-informed decisions, and improving operational efficiency while ensuring compliance and risk management across

Qualifications

• Experience managing complex engagements across sales, service and marketing with clear milestones.
• Advanced analytics skills with ability to drive reporting and performance measurements.
• 12–16 years in service delivery or similar roles overseeing hybrid day shift operations.
• Ability to translate business requirements into structured delivery plans with risk assessments.

Responsibilities

• Oversee service delivery for complex sales service and marketing engagements across hybrid day shift operations.
• Coordinate cross-functional teams to align solution delivery with business goals using analytics.
• Drive continuous improvement by analyzing metrics and feedback to close delivery gaps.
• Manage stakeholder expectations with regular reviews and clear status updates.
• Monitor end-to-end service processes across sales, customer service and marketing workflows.
• Implement standardized delivery frameworks and governance to improve predictability.
• Guide teams in using analytics to optimize campaigns and engagement.
• Collaborate with product, sales, service and marketing to translate needs into delivery plans.
• Enforce compliance with policies and data protection while managing delivery activities.
• Evaluate performance via SLAs, root-cause analysis and trend reporting.
• Coordinate incident management prioritizing critical items and communicating with stakeholders.
• Champion analytics tools adoption for proactive monitoring and decision making.
• Align delivery outcomes with company purpose by improving customer experience and value.

Skills

Delivery management

Analytics proficiency

Stakeholder alignment

Cross-functional leadership

Job description

Job Summary

Service Delivery Manager role focused on overseeing end to end delivery of sales service and marketing domain solutions with strong expertise in analytics. The role ensures consistent service quality drives measurable business outcomes and optimizes hybrid operations for day shift engagements with global stakeholders while aligning delivery with organizational strategy and customer expectations.

Responsibilities

• Oversee service delivery for complex sales service and marketing engagements by ensuring consistent adherence to agreed scope quality and timelines across hybrid day shift operations
• Coordinate cross functional teams to align solution delivery with business goals in sales service and marketing domains while promoting data informed decisions through advanced analytics practices
• Drive continuous improvement initiatives by analyzing service performance metrics and customer feedback to identify delivery gaps and implement corrective actions that enhance operational efficiency
• Manage stakeholder expectations by conducting regular review forums creating clear status updates and negotiating realistic commitments that sustain trust and transparent collaboration
• Monitor end to end service processes across sales pipelines customer service workflows and marketing campaigns to ensure seamless integration and minimal disruption to business operations
• Implement standardized delivery frameworks governance models and documentation practices that improve predictability reduce operational risk and support scalable growth for the organization
• Guide teams in leveraging analytics insights to optimize campaign effectiveness customer engagement and revenue outcomes ensuring each engagement contributes measurable value to the business
• Collaborate with product sales service and marketing teams to translate business needs into actionable delivery plans that balance resource capacity quality standards and strategic priorities
• Enforce compliance with organizational policies regulatory requirements and data protection practices while managing service delivery activities for internal and external stakeholders
• Evaluate performance of service delivery processes through service level tracking root cause analysis and trend reporting and use findings to refine operational models and resource allocation
• Coordinate incident and issue management by prioritizing critical items ensuring timely resolution and maintaining clear communication with impacted stakeholders throughout the remediation cycle
• Champion adoption of analytics tools and dashboards within delivery teams to enable proactive monitoring forecasting and decision making that strengthen overall service reliability
• Align delivery outcomes with company purpose by ensuring solutions in sales service and marketing domains improve customer experience create business value and contribute positively to society through responsible use of data

Qualifications

• Possess strong experience in managing complex engagements across sales service and marketing domains with deep understanding of business processes customer journeys and operational dependencies
• Demonstrate advanced proficiency in analytics and data interpretation including experience with reporting visualization and performance measurement that supports strategic business decisions
• Bring proven background of 12 to 16 years in service delivery or similar roles managing hybrid work models and coordinating day shift operations across diverse cross functional teams
• Show capability to work with sales service and marketing stakeholders to convert business requirements into structured delivery plans with clear milestones risk assessments and expected outcomes
• Exhibit strong communication and negotiation skills in handling escalations conducting governance meetings and maintaining alignment between operational teams and senior management
• Display experience in applying frameworks for service management and process improvement such as industry standard practices for incident problem and change management tailored to organizational needs

Certifications Required

No.