Analytical Lab Instrument Support Scientist

Mettler-Toledo International, Inc; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Parental and caregiver leave

Paid time off and disability insurance

Job summary

Mettler Toledo in Columbus, OH is seeking a Technical & Application Support Scientist for the Laboratory product line to provide technical and application support for moisture analyzers, weight products and LabX Software.

You will work with customers, sales, service and marketing, document issues, perform laboratory experiments, and interact with SAP and CRM systems while maintaining an organized lab environment.

Qualifications

• Bachelor's degree in Physical Sciences, Chemistry, Biology, or Engineering or 2–3 years related experience.
• Significant experience with ERP and/or CRM systems; SAP preferred.
• Proficiency with Microsoft Office including Outlook, Excel, Word, and PowerPoint.
• Technical competence depending on product line of support (e.g., engineering, biology, analytical chemistry, material science).
• Laboratory experience with automated analytical instruments is a plus.

Responsibilities

• Provide primary phone support to end-users, sales personnel, and field service technicians on instrument product lines.
• Document and communicate quality issues to the appropriate teams, and facilitate resolutions for customers.
• Perform, document, and report on laboratory experiments in support of end-users, sales personnel, and marketing.
• Interact with SAP software and accurately record necessary contact, product, and sales information.
• Assist with development of marketing and technical materials.
• Assist in managing the laboratory inventory and maintaining an organized and safe laboratory.
• Assist with product and application demonstrations and training to customers, sales, service, and other lab colleagues.
• Other duties may be assigned.

Skills

ERP/CRM experience

MS Office proficiency

Education

Bachelor's degree in Physical Sciences, Chemistry, Biology, or Engineering

Tools

SAP

CRM systems

MS Office

Job description

Mettler Toledo in Columbus, OH is seeking a Technical & Application Support Scientist for the Laboratory product line to provide technical and application support for moisture analyzers, weight products and LabX Software.

You will work with customers, sales, service and marketing, document issues, perform laboratory experiments, and interact with SAP and CRM systems while maintaining an organized lab environment.