Analyst, Workstation Support

TALENT Software Services; Columbia (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

TALENT Software Services in Columbia, SC is seeking an IT Support Specialist to configure, install, and maintain desktop software and hardware, plus provide user guidance.

The role monitors dispatch, handles tickets, backs up data, ensures licensing, and enforces security configurations, with opportunities to document processes and advance in a fast-paced environment.

Qualifications

• Associate degree in CS/IT or related experience.
• 2 years of technical operations support experience.
• A+ Certification required.

Responsibilities

• Configure, install, and maintain desktop software and hardware.
• Provide technical support and guidance to users.
• Monitor/update dispatch system and handle tickets.
• Back up data from user workstations and ensure licensing.
• Ensure security configurations and settings are followed.
• Test, troubleshoot, and document application packages.
• Document configurations and standards to improve resolution time.
• May perform administrative tasks such as reporting and inventory tracking.
• Stay apprised of new workstation technologies.

Skills

End-user support

LAN systems

Training users

Imaging concepts

Hardware selection

Education

Associate Degree in CS/IT

2 years technical ops support

A+ Certification

Tools

Imaging software

IT hardware

Job description

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• 55%
• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end‑user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10%
• Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10%
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20%
• May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5%
• Keeps apprised of new technologies related to workstation support procedures. null

Duties

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• 55%
• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end‑user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10%
• Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10%
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20%
• May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5%
• Keeps apprised of new technologies related to workstation support procedures. null

Skills

• Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end‑user computing and desktop‑based LAN systems software. Able to provide on‑the‑spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
• Required Software and Other Tools: Familiarity with computer and workstation equipment.
• Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.
• Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion. null

Education

• Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
• Required Work Experience: 2 years of technical operations support experience.
• Required Licenses and Certificates: A+ Certification