Desktop Support Analyst

Vsolutions Technologies; Batavia (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Vsolutions Technologies seeks an IT Support Technician to assist in maintaining PC, network, and server systems in Batavia and nearby areas. The role involves troubleshooting, deploying desktop packages, and supporting mobile devices for staff.

Responsibilities include monitoring on-site IS infrastructure, providing remote support, and coordinating with vendors as needed. A high school diploma is required, with 1–2 years of IS experience preferred.

Qualifications

• High school diploma required; associated/technical degree preferred.
• 1–2 years of experience providing IS/IT support.
• Strong ability to troubleshoot and adapt to changing environments.

Responsibilities

• Supports PC, network, and server hardware/software across applications listed in the ad.
• Provides troubleshooting and assists with deployment and use of desktop packages.
• Sets up and supports mobile devices and monitors on-site IS systems.
• Provides remote support for facilities and associates and engages with vendors.

Skills

Multi-tasking

Travel up to 15%

Independent work

Prioritization

Education

High school diploma

Associates or Technical school degree preferred

Tools

Active Directory

MDT Imaging

Cisco Networking

Job description

Location: Batavia, IL, 60510 / Barrington, IL

Duration: 6 month

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Provides support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. Receives direction for more complex issues from Lead Administrators or management.
• Provides troubleshooting. Assists with product evaluation, selection, deployment, and use.
• May participate in the testing and evaluation of new desktop packages and implements prototypes.
• Provides setup, deployment, and support of mobile devices.
• Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
• Provide remote support for facilities and associates.
• Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).
• Engages with external vendors for support and services.
• Conducts end user training and learning sessions with associates.
• Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
• Maintains listing of spare inventory and electronic waste.
• Performs other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)

• High school diploma required; Associates or Technical school degree preferred
• 1-2 years experience providing IS Support

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Ability to multi-task, troubleshoot, and adapt to changing environment
• Ability to travel up to 15% of time
• Ability to work independently and prioritize multiple work streams.
• Ability to prioritize multiple high priority support requests

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

May travel domestically and internationally up to 10-15% of time

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that frequently weigh up to 25 lbs, and occasionally up to 60 lbs.