Analyst - RQ Business Applications

Federal Express Corporation; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a qualified professional for a position focused on account establishment and customer satisfaction. This role involves analyzing customer data, resolving pricing issues, and ensuring compliance with procedures. Candidates must have a degree in a relevant field and 2+ years of experience in supply chain management or the LTL industry.

Qualifications

• 2+ years experience in transportation, distribution or supply chain management.
• Experience in LTL industry required.
• Ability to resolve issues with strong project management skills.

Responsibilities

• Conduct analysis of customer data to solve business problems.
• Follow procedures to ensure audit and governance compliance.
• Liaison with functions to resolve pricing and account discrepancies.

Skills

Analytical skills

Time management

Interpersonal skills

Education

Bachelor’s Degree or equivalent work experience

Tools

SQL language tools

Microsoft Office Suite

Job description

Description

POSITION OVERVIEW:

Responsible for the analysis, design, development and implementation of end-to-end Account Establishment & Maintenance (AE&M) for an improved customer experience. Identify root cause issues, develop solutions in support of Operations, Sales and customers. Support growth and retention of profitable LTL business. Problems faced are typically not complex.

Essential Job Duties/Responsibilities

• Conduct analysis of customer data to solve business problems and deliver operational and customer benefits.
• Follow the standard operating procedures and processes to ensure audit and governance compliance
• Conduct research to identify and correct root cause opportunities related to customer pricing not being applied on shipments, customer hierarchy updates, rating, billing and shipping process errors.
• Provide pricing agreement interpretation based on the customer’s pricing agreement language.
• Liaison with other functions to resolve pricing and customer hierarchy’s issues, Account Set Up and Pricing agreement discrepancies among other things.
• Research and determine the need for new account creation or account cleanup/ maintenance
• Participate in projects / processes, working independently with general supervision.
• Provide education for the Vendor team as needed and answer questions to clarify the No Discount process.
• Ensure compliance with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required
  
  

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Qualifications

Additional Job Description

• Bachelor’s Degree or equivalent work experience in Business, Info Systems, Engineering, Computer Science, or other quantitative discipline
• Plus two (2) years’ experience in transportation, distribution, fulfillment or supply chain management including both process and technology components and experience in the LTL industry required
• Knowledge in account establishment & maintenance, sales, invoicing, pricing, operational processes or other functional areas
• Proficient in use of SQL language tools
• Must possess analytical skills, be able to perform risk-analysis, with the ability to resolved issues
• Solutions-oriented with project management skills including understanding of how to interpret customer business needs and translate them into quality solutions or alternatives
• Time management and organizational skills with the ability to multi-task and work independently
• Excellent interpersonal skills with the ability to interact with various levels of internal and external customers
• Self-motivated, assertive and persistent, with the ability to complete projects and assignments on time
• Proficient in the use of the Microsoft Office Suite
• Strong verbal and written communication skills with the ability to present to various levels of internal and external customers
• Ability to work independently and as part of a team
• Ability to operate in a highly-flexible work environment
  
  

Working Conditions

• Must be able to travel
• Customer interaction including face to face meetings
  
  

Preferred Qualifications

Pay Transparency:

Pay

Additional Details:

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

• Know Your Rights
• Pay Transparency
  
  

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.