Sr Analyst - RQ Business Applications

Davita Inc.; Memphis (TN); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in the logistics industry is seeking a qualified professional for analyzing and developing account establishment processes to enhance customer experience. The role requires strong analytical skills, collaboration across teams, and expertise in solving complex customer issues in a dynamic environment.

Qualifications

• 3 years experience in transportation and LTL industry required.
• Knowledge of account establishment and operational processes.
• Self-motivated with strong communication skills.

Responsibilities

• Analyze customer data and mitigate business problems.
• Ensure compliance with controls and processes.
• Liaise with functions to resolve pricing and account issues.

Skills

Analytical skills

Project management

Interpersonal skills

Time management

Problem-solving

SQL proficiency

Microsoft Office Suite

Education

Bachelor's Degree or equivalent

Job description

POSITION OVERVIEW:
Responsible for the analysis, design, development and implementation of end-to-end Account Establishment & Maintenance (AE&M) for an improved customer experience. Identify root cause issues, develop solutions in support of Operations, Sales and customers. Support growth and retention of profitable LTL business. Problems faced are typically not complex.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Conduct analysis of customer data to solve business problems and deliver operational and customer benefits.

2. Participate in initiatives to develop and sustain internal processes. Ensure audits, governance and controls are in place

3. Conduct research to identify and correct root cause opportunities related to customer pricing not being applied on shipments, customer hierarchy updates, rating, billing and shipping process errors.

4. Provide pricing agreement interpretation based on the customer's pricing agreement language.

5. Liaison with other functions to resolve pricing and customer hierarchy's issues, Account Set Up and Pricing agreement discrepancies among other things.

6. Research and determine the need for new account creation or account cleanup/ maintenance

7. Participate in projects / processes, working independently with general supervision.

8. Participate in strategic initiatives that include other functional teams, internal and external customers; maintain progress on each project(s) to ensure assigned deadlines are achieved

9. Provide education for the Vendor team as needed and answer questions to clarify the No Discount process.

10. Ensure compliance with all applicable laws/regulations, as well as company policies/procedures

11. Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• Bachelor's Degree or equivalent work experience in Business, Info Systems, Engineering, Computer Science, or other quantitative discipline
• Plus three (3) years' experience in transportation, distribution, fulfillment or supply chain management including both process and technology components and experience in the LTL industry required
• Knowledge in account establishment & maintenance, sales, invoicing, pricing, operational processes or other functional areas
• Proficient in use of SQL language tools
• Must possess analytical skills, be able to perform risk-analysis, with the ability to resolved issues
• Solutions-oriented with project management skills including understanding of how to interpret customer business needs and translate them into quality solutions or alternatives
• Time management and organizational skills with the ability to multi-task and work independently
• Excellent interpersonal skills with the ability to interact with various levels of internal and external customers
• Self-motivated, assertive and persistent, with the ability to complete projects and assignments on time
• Proficient in the use of the Microsoft Office Suite
• Strong verbal and written communication skills with the ability to present to various levels of internal and external customers
• Ability to work independently and as part of a team
• Ability to operate in a highly-flexible work environment

WORKING CONDITIONS:

• Must be able to travel
• Customer interaction including face to face meetings

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

• Know Your Rights
• Pay Transparency

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.