Sr Analyst - RQ Business Applications

Thecentermemphis; Memphis (TN); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to enhance customer experience through effective account establishment and maintenance. This role involves analyzing customer data, resolving pricing issues, and collaborating with multiple teams to ensure operational excellence. The ideal candidate will possess strong analytical skills and a solid understanding of supply chain processes. Join a dynamic environment where your contributions will directly impact customer satisfaction and business growth. If you thrive in a fast-paced setting and are passionate about problem-solving, this opportunity is perfect for you.

Qualifications

• 3+ years in transportation, distribution, or supply chain management.
• Strong analytical skills and solution-oriented mindset.

Responsibilities

• Analyze customer data to resolve business issues.
• Coordinate with functions to resolve pricing and account discrepancies.

Skills

Analytical Skills

SQL Proficiency

Project Management

Interpersonal Skills

Time Management

Education

Bachelor’s Degree in Business

Equivalent Experience in Information Systems

Tools

Microsoft Office Suite

SQL Tools

Job description

Description

POSITION OVERVIEW:
Responsible for analyzing, designing, developing, and implementing end-to-end Account Establishment & Maintenance (AE&M) to enhance customer experience. Identify root causes, develop solutions supporting Operations, Sales, and customers. Support growth and retention of profitable LTL business. Typically, faced with straightforward problems.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Analyze customer data to resolve business issues and improve operational and customer outcomes.
2. Participate in initiatives to develop and maintain internal processes, ensuring audits, governance, and controls are in place.
3. Research to identify and correct root causes related to customer pricing, hierarchy updates, rating, billing, and shipping errors.
4. Interpret pricing agreements based on customer contracts.
5. Coordinate with other functions to resolve issues related to pricing, customer hierarchy, account setup, and agreement discrepancies.
6. Research and determine the need for new account creation or account cleanup/maintenance.
7. Engage in projects and processes, working independently under general supervision.
8. Participate in strategic initiatives involving other teams and customers, ensuring deadlines are met.
9. Educate Vendor teams on the No Discount process and clarify related questions.
10. Ensure compliance with laws, regulations, and company policies.
11. Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree or equivalent experience in Business, Information Systems, Engineering, Computer Science, or related fields.
• Minimum three years’ experience in transportation, distribution, fulfillment, or supply chain management, including process and technology, with LTL industry knowledge.
• Knowledge of account establishment & maintenance, sales, invoicing, pricing, and operational processes.
• Proficiency in SQL tools.
• Strong analytical skills, risk analysis, and issue resolution capabilities.
• Solution-oriented with project management skills, able to interpret customer needs into solutions.
• Excellent time management, organizational skills, and ability to work independently.
• Effective interpersonal and communication skills, capable of interacting at various levels.
• Self-motivated, assertive, persistent, and able to complete projects on time.
• Proficient in Microsoft Office Suite.
• Ability to operate in a flexible work environment.

Working Conditions:

• Willingness to travel.
• Customer interaction including face-to-face meetings.

Preferred Qualifications:

Additional details regarding pay transparency and accommodations are included in the original description.

FedEx Freight is an Equal Opportunity Employer, committed to diversity and inclusion. For assistance, contact 800-888-8252 or [e-mail].