Analyst, Retail Channels (Testing & Improvement)

Oriental; San Juan (PR); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Oriental in San Juan, PR is seeking an Analyst for Retail Channels (Testing & Improvement). The role focuses on developing and delivering channel projects aligned with our strategy, with hybrid work in San Juan, PR.

The position requires a Bachelor’s in industrial engineering or related field and at least 1 year of related experience, plus strong data analysis and bilingual English/Spanish skills.

Qualifications

• Bachelor’s degree in industrial engineering or related field.
• Minimum of 1 year of related experience.
• Equivalent education, training, and experience acceptable.
• Data analyst experience with data models, design, mining, and segmentation.
• Strong analytical skills with attention to detail and accuracy.
• Knowledge of statistics; proficient with Excel, Access, Power BI, Power Apps, Quicksight.
• Microsoft Office suite and collaboration tools (Word, Excel, PowerPoint, Teams).
• Fully bilingual in English and Spanish (written and verbal).

Responsibilities

• Develop and monitor assigned projects per defined strategies.
• Visit channels to identify improvement opportunities; submit proposals.
• Monitor sustenance and adoption of prior projects; identify fixes.
• Prepare and adhere to project timelines.
• Define clear, attainable project objectives and communicate them.
• Manage cost, time, scope, and quality constraints in projects.
• Conduct kickoff meetings and create written project plans with milestones.
• Coordinate projects with clients and other teams.
• Document regular client and internal meetings; review activities and deadlines.
• Create work orders for add-on services to meet expectations.

Skills

Analytical thinking

Data analysis

Statistical knowledge

Bilingual English/Spanish

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in industrial engineering or related field

Tools

Excel

Access

Power BI

Power Apps

Quicksight

Word

PowerPoint

Teams

Copilot

Visual Studio

PDF-Adobe Acrobat

Job description

The Analyst, Retail Channels (Testing & Improvement) Accountable for the development and completion of projects that contributes to the achievement of our channel’s strategy. Collaborates with ongoing projects from other areas impacting channels. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES

• Develop and monitor assigned projects in accordance with defined strategies.
• Visit channels to identify improvement opportunities and submit proposals to supervisor.
• Monitor sustenance and adoption of previous projects and identify possible fixes.
• Prepare assign project timeline and comply with it.
• Define and communicate project objectives that are clear, useful, and attainable
• Manage the constraints of the project management triangle, which are cost, time, scope and quality
• Conduct kick-off meetings with internal clients to review expectations and to create a written project plan with milestones and deliverables.
• Coordinate assigned projects, working closely with the client and other teams.
• Organize, convene and document regular client and internal project team meetings throughout development and post go-live to present and review project activities, establish deadlines and keep project on track.
• Create work orders for add-on services to meet client’s expectations.
• Monitor every step of the project process and progress; anticipates potential issues and proactively manage details
• Participate in other teams’ projects development to proactively anticipate potential issues, aligned to projects to channels needs and expectations.
• Issues a client survey at the completion of each project to determine the client’s perspective on the overall implementations.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in industrial engineering or related field required.
• Minimum of one (1) year of related experience required
• The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Proven working experience as a data analyst with technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Knowledge of statistics and experience using statistical packages for analyzing large datasets such as Excel, Access, Power BI, Power APPs and/or Quicksight.
• Knowledge in Microsoft software, as Word, Excel, Power Point, Teams, Copilot, Virtual Studio and PDF-Adobe Acrobat.
• Excellent organizational and interpersonal skills.
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
• Self-learning and continuous improvement mindset
• Futuristic thinking
• Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)