Analyst, Retail Channels (Testing)

Oriental Bank; San Juan (PR); Hybrid; USD 36,000 - 48,000; Part time

Job summary

Oriental Bank seeks a temporary Analyst for Retail Channels (Testing) in San Juan, PR. The role ensures quality and functionality of software products through thorough testing and validation before release.

Hybrid work arrangement is available; duration is six months, based in Oriental Center building, San Juan, PR. The candidate will collaborate with developers, analysts, and PMs to validate requirements, create test artifacts, perform regression testing, and support deployments to staging and

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum 1 year of related experience.
• Excellent English and Spanish communication skills.
• Proven data analyst experience with data models and segmentation techniques.
• Proficient in Excel, Access, Power BI, Power Apps, Quicksight.
• Strong analytical skills and attention to detail.
• Proficient in Microsoft Office and reporting systems.

Responsibilities

• Conduct testing and validation to ensure software quality.
• Collaborate with developers, analysts, PMs to understand requirements.
• Validate user stories within service levels.
• Create and maintain test scripts, cases, results, and defect logs.
• Perform regression testing to protect existing functionality.
• Support deployments to staging/production with sanity checks.
• Visit business channels to identify improvement opportunities.
• Present materials to departments for updates or training.
• Stay updated on testing best practices and automation.

Skills

Analytical skills

Bilingual EN/ES

Communication skills

Team collaboration

Problem solving

Education

Bachelor’s degree in Business Administration or related field

Tools

Excel

Access

Power BI

Power Apps

Quicksight

Job description

The Analyst, Retail Channels (Testing) Ensures the quality and functionality of software products by conducting thorough testing and validation processes before they are released to end-users or clients. This position will be temporary (6 months) and working hybrid, based in Oriental Center building, San Juan, PR

MAJOR DUTIES & RESPONSIBILITIES:

• Collaborate closely with developers, business analysts, project managers, and other stakeholders to understand requirements.
• Validate user stories for assigned projects within the previously agreed service levels.
• Create, organized and maintain testing documentation, including test scripts, test cases, test results, and defect logs.
• Present documented materials to other departments for manual updates and/or training coordination.
• Visit business channels to identify improvement opportunities and present recommendations to the supervisor.
• Monitor the sustainability and adoption of previously implemented projects and identify potential corrective actions.
• Develop project schedules for assigned initiatives and ensure timely completion.
• Participate in projects led by other teams to proactively identify potential issues and align project outcomes with channel needs and expectations.
• Stay up to date with software testing best practices and industry trends to drive continuous improvement.
• Ensure that software updates and changes do not negatively impact existing functionality by performing regression testing.
• Collaborate with developers to incorporate all new or critical functionalities into the automated testing process.
• Participate in deployments to the Staging and Production environments, performing sanity checks to ensure that existing functionalities are not adversely affected after implementation.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration or a related field required.
• Minimum of one (1) year of related experience required
• The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Excellent verbal and written communications communication skills in English and Spanish.
• Proven working experience as a data analyst with technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Knowledge of statistics and experience using statistical packages for analyzing large datasets such as Excel, Access, Power BI, Power APPs and/or Quicksight.
• Excellent organizational and interpersonal skills.
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
• Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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