Analyst, Retail Channels (Testing & Improvement)

Oriental Bank; San Juan (PR); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Oriental Bank in San Juan, Puerto Rico is seeking an Analyst, Retail Channels (Testing & Improvement) to develop and drive channel projects aligned with our strategy. The role blends data analytics with cross-functional collaboration across client teams to identify opportunities and implement improvements in retail channels.

You will manage timelines, coordinate with stakeholders, and deliver clear project plans, while ensuring quality and adoption of solutions.

Qualifications

• Bachelor’s degree in industrial engineering or related field.
• Minimum of one year of related experience.
• Proven data analyst experience with data models, database design, data mining.
• Strong analytics with ability to analyze large datasets.
• Knowledge of statistics; experience with Excel, Power BI, Power Apps and QuickSight.
• Proficiency with Word, Excel, PowerPoint, Teams, Copilot, Visual Studio, and Acrobat.
• Excellent organizational and interpersonal skills; cross-team collaboration.
• Fully bilingual in English and Spanish (written and verbal).

Responsibilities

• Develop and monitor assigned projects per strategy.
• Visit channels to identify improvement opportunities and submit proposals.
• Prepare project timelines and ensure on-time delivery.
• Define objectives and manage the project constraints (cost, time, scope, quality).
• Lead kickoff meetings and create written project plans with milestones.
• Coordinate projects with clients and multiple teams.
• Document regular client and team meetings and review activities.
• Create work orders for add-on services as needed.
• Monitor project progress and address issues proactively.
• Solicit client feedback with post-implementation surveys.

Skills

Data analysis

Data modeling

Database design

Data mining

Segmentation

Statistics

Stakeholder management

Education

Bachelor’s degree in industrial engineering or related field

Tools

Power BI

Power Apps

Quicksight

Excel

PowerPoint

Teams

Copilot

Visual Studio

PDF-Adobe Acrobat

Job description

The Analyst, Retail Channels (Testing & Improvement)

Accountable for the development and completion of projects that contributes to the achievement of our channel’s strategy. Collaborates with ongoing projects from other areas impacting channels. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES

Develop and monitor assigned projects in accordance with defined strategies. Visit channels to identify improvement opportunities and submit proposals to supervisor. Monitor sustenance and adoption of previous projects and identify possible fixes. Prepare assign project timeline and comply with it. Define and communicate project objectives that are clear, useful, and attainable Manage the constraints of the project management triangle, which are cost, time, scope and quality Conduct kick-off meetings with internal clients to review expectations and to create a written project plan with milestones and deliverables. Coordinate assigned projects, working closely with the client and other teams. Organize, convene and document regular client and internal project team meetings throughout development and post go-live to present and review project activities, establish deadlines and keep project on track. Create work orders for add-on services to meet client’s expectations. Monitor every step of the project process and progress; anticipates potential issues and proactively manage details Participate in other teams’ projects development to proactively anticipate potential issues, aligned to projects to channels needs and expectations. Issues a client survey at the completion of each project to determine the client’s perspective on the overall implementations.

EDUCATION AND EXPERIENCE

Bachelor’s degree in industrial engineering or related field required. Minimum of one (1) year of related experience required The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Proven working experience as a data analyst with technical expertise regarding data models, database design development, data mining and segmentation techniques. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Knowledge of statistics and experience using statistical packages for analyzing large datasets such as Excel, Access, Power BI, Power APPs and/or Quicksight. Knowledge in Microsoft software, as Word, Excel, Power Point, Teams, Copilot, Virtual Studio and PDF-Adobe Acrobat. Excellent organizational and interpersonal skills. Ability to work collaboratively and effectively with diverse staff, colleagues, and clients Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions Self-learning and continuous improvement mindset Futuristic thinking Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters #LI-Hybrid This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws Recruitment Privacy Policy Statement Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales Política de Privacidad de Reclutamiento