Analyst (Non-Voice)

HCL Technologies Limited; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking a detail-oriented administrative professional to support document handling, mail processing, and data preparation for scanning.

You will ensure timely uploading to systems, respond to customer queries, and perform ad-hoc admin duties while maintaining SLA targets and flexible hours. The role operates in a fast-paced, target-driven environment with focus on accuracy and timely delivery.

Qualifications

• PC literate and confident working with basic IT applications.
• Able to work in a pressurised environment.
• Able to work in a highly target driven environment to meet tight timelines.
• Able to work on flexible timings as and when required.

Responsibilities

• Receiving, sorting and scanning incoming mail and ensuring data is uploaded to relevant systems within defined SLA.
• Understand customer requests and meet quality standards, attendance, login hours, unscheduled leave, and SLA targets.
• Provide information to customers regarding their queries and resolve issues per SLA.
• Separate archived documents based on individual customers.
• Prepare and batch documents ready to be uploaded or sent to customers.
• Perform any administrative ad-hoc duties as required.

Skills

PC literate

Work under pressure

Target driven

Flexible timings

Job description

The successful individual will deal with a range of requests including Supporting the business by preparing documents and getting documents ready for scanning.

Key Responsibilities

Roles and Responsibilities

• Receiving, sorting and scanning incoming mail and ensuring data is uploaded to relevant systems within defined SLA
• Able to comprehend the request of the customer and meet the quality standard/Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
• To provide information to customers regarding their queries and resolve the end customer issues as per defined SLA
• Separating the archived documents based on individual customers
• Preparing and batching documents ready to be uploaded/sent out to customers
• Any administrative ad-hoc duties as required

Skill Requirements

• PC literate and confident working with basic IT applications.
• Ability to work in a pressurised environment,
• Able to work in a highly target driven environment to meet tight timelines.
• Able to work on flexible timings as and when required.