Customer Segment Consultant II

Bank of America; South Dakota; On-site; USD 108,000 - 164,000; Full time

Job summary

Bank of America is seeking a change management professional to lead cross‑functional enterprise initiatives, driving program planning, risk oversight, and governance across product, channel, and operations teams.

The role requires strong communication, independent work ethic, and the ability to manage data analysis and multi‑partner coordination to deliver measurable transformation.

Qualifications

• 3+ years in change management (PMO/PMO) experience.
• Strong written and verbal communication with ability to influence.
• Self-starter who can work independently and prioritize.
• Ability to perform robust data analysis.
• Proven ability to build relationships across the organization.
• Excellent organization and multi‑partner coordination.
• Proficient with PowerPoint, Excel, and Office.
• Adaptable to a fast‑paced, collaborative environment.

Responsibilities

• Oversee multiple workstreams within enterprise initiatives and alignment.
• Define objectives, timelines, deliverables; lead disciplined execution.
• Coordinate across product, channel, and operations teams for progress.
• Engage senior leaders to influence priorities and governance.
• Identify opportunities for improvement and foster continuous transformation.

Skills

Attention to Detail

Change Management

Oral Communications

Process Management

Risk Management

Collaboration

Customer and Client Focus

Decision Making

Problem Solving

Result Orientation

Business Analytics

Process Design

Process Simplification

Recording/Organizing Information

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading cross‑functional initiatives aligned with enterprise strategy and goals, with accountability for strategic planning, execution, and oversight. Key responsibilities include driving process transformation, developing business cases, managing risk across workstreams, and ensuring integration across product, channel, and operations teams. Job expectations include influencing decisions, maintaining stakeholder relationships, overseeing change management, and delivering outcomes through governance and performance tracking.

Responsibilities:

• Provides oversight and direction for multiple workstreams within enterprise initiatives, ensuring alignment with overall transformation goals and business strategy
• Defines workstream objectives, timelines, and deliverables, and lead disciplined execution to achieve measurable outcomes.
• Coordinates efforts across product, channel, and operations teams to ensure seamless integration and progress across workstreams
• Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability
• Drive innovation and support change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation

Required Qualifications:

• 3+ years of change management (Program Management Office or Project Management) experience
• Strong written and verbal communication skills, including ability to influence and drive consensus
• Self starter who can work independently, prioritize deliverables and manage time effectively
• Ability to execute comprehensive and robust data analysis
• Ability to develop and maintain strong relationships across the organization
• Exceptional organization skills, attention to detail and ability to coordinate and manage projects and processes with multiple partners and stakeholders
• Highly proficient with Microsoft PowerPoint, Excel and Office applications
• Comfortable working in a fast‑paced, collaborative environment

Desired Qualifications:

• Experience with Governance tools (CAST, UCRA, PPRT)
• Knowledge of Financial Center roles, responsibilities, systems and processes

Skills:

• Attention to Detail
• Change Management
• Oral Communications
• Process Management
• Risk Management
• Collaboration
• Customer and Client Focus
• Decision Making
• Problem Solving
• Result Orientation
• Business Analytics
• Process Design
• Process Simplification
• Recording/Organizing Information
• Written Communications

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$108,000.00 - $163,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.