Analyst II - Tech Delivery

RiseMe; Charlotte (TX); On-site; USD 89,000 - 152,000; Full time

Job summary

Bank of America is seeking an experienced business analyst to capture and refine requirements for software changes, partner with stakeholders, and support centralized intake management and executive communications within Global Technology.

The role emphasizes demand forecasting, resource planning, cost optimization, and portfolio governance to enable informed investment decisions by senior leadership.

Qualifications

• 7+ years of experience in business analysis, resource planning, financial management, forecasting, governance, or related disciplines.
• Experience in financial planning, budgeting, and executive reporting.
• Strong analytical, problem‑solving, and decision‑making skills.

Responsibilities

• Understand stakeholder needs and envision solutions to problems.
• Support cost and benefit analysis to align technology with business strategy.
• Gather and catalog functional, non‑functional, and technical requirements.
• Identify impact of modifications and assist with end‑to‑end solution design.
• Support users and development teams in testing and troubleshooting.
• Document processes, procedures and workflows for technology as needed.
• Manage engagement intake and portfolio planning activities with stakeholders.
• Develop and maintain demand, capacity, resource, and financial forecasts and perform scenario analysis.
• Create and deliver executive communications, reporting, governance materials, and insights for senior leadership.

Skills

Analytical Thinking

Business Acumen

Collaboration

Solution Delivery

Influence

Result Orientation

Risk Management

Solution Design

Stakeholder Management

Data Management

Financial Management

Technical Strategy

User Experience Design

Executive Communication

Demand Forecasting

Capacity Planning

Resource Management

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Job Description: This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject‑matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.

This job is responsible for supporting centralized intake management, demand forecasting, resource management, and executive communications activities for a Data Management organization within Global Technology. Key responsibilities include managing engagement intake processes, assessing demand, forecasting resource and funding requirements, monitoring portfolio performance, and developing executive reporting and governance materials that support strategic decision‑making. The role drives continuous improvement through the development of cost efficiency metrics, optimization tracking, and performance insights that enable leadership to make informed investment, prioritization, and workforce planning decisions. Job expectations include partnering across business and technology teams to coordinate potential engagements, manage planning and forecasting processes, monitor risks and dependencies, track the realization of optimization benefits, and provide clear, data‑driven communications to senior leadership.

Responsibilities

• Understands stakeholder needs to help envision and create a solution to solve a problem
• Supports cost and benefit analysis to align technology solutions to business strategy
• Gathers and catalogs functional, non‑functional, and technical requirements for stakeholder requests
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end‑to‑end solution design
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
• Documents processes, procedures and workflows for technology as needed
• Manage engagement intake and portfolio planning activities, partnering with stakeholders to assess demand, prioritize work, align resources, and ensure delivery commitments support strategic business objectives.
• Develop and maintain demand, capacity, resource, and financial forecasts; perform scenario analysis; identify optimization opportunities; and track cost efficiency metrics and realized benefits to support workforce planning, investment decisions, and portfolio performance management.
• Create and deliver executive communications, reporting, governance materials, and insights that provide transparency into delivery health, financial performance, resource utilization, risks, dependencies, optimization outcomes, and strategic priorities, enabling informed decision‑making by senior leadership.

Required Qualifications

• Engagement & Stakeholder Management
• Demand, Capacity & Resource Forecasting
• Financial Planning, Budgeting & Forecasting
• Executive Communication & Reporting
• Data Analysis & Business Insights
• Cost Optimization & Benefit Realization Tracking
• Business & Technical Requirements Management
• Strategic Planning & Prioritization
• Risk, Dependency & Issue Management
• Agile Practices
• Solution Design & Process Improvement
• Strong analytical, problem‑solving, and decision‑making skills
• 7+ years of experience in business analysis, resource planning, financial management, forecasting, governance, or related disciplines.

Desired Qualifications

• Financial services or other highly regulated industry experience.
• Agile, Product Owner, Privacy, Data Governance, or Risk certifications.
• Experience supporting engagement management, workforce planning, capacity forecasting, or financial planning processes.
• Experience preparing executive‑level portfolio, resource, or funding reports and dashboards.
• Experience working with portfolio management, resource management, or forecasting tools and methodologies.
• Experience supporting data governance, compliance, risk management, or regulatory programs.
• Experience with enterprise data management, metadata, or information governance initiatives.

Skills

• Analytical Thinking
• Business Acumen
• Collaboration
• Solution Delivery Process
• Influence
• Result Orientation
• Risk Management
• Solution Design
• Stakeholder Management
• Data Management
• Financial Management
• Technical Strategy Development
• User Experience Design
• Executive CommunicationPortfolio & Engagement Management
• Demand Forecasting
• Capacity Planning
• Resource Management

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125)Pay and benefits informationPay range$89,000.00 - $151,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.