Application Support Analyst

Logix Guru; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Logix Guru is seeking a capable technologist to support critical banking applications and platforms. The role focuses on responding to outages and incidents with a 24/7 on-call schedule, implementing new features on the digital roadmap, and performing mobile app and backend enhancements.

You will work on deep linking, personalization, and infrastructure upgrades to ensure high availability. The candidate should have 3–5 years of related experience, strong .NET or Java capabilities, and hands-on

Qualifications

• In-depth experience with .NET Framework or Java.
• In-depth experience in enterprise level cloud and mobile applications.
• Banking experience with Fiserv Premier, Corillian, Mobiliti etc. is highly preferred.
• Strong knowledge and experience with SQL queries and databases like PostgreSQL, MySQL, SQL Server.
• Experience with designing, implementing, integrating with third part solutions.
• Strong debugging and troubleshooting skills through application, platform and infrastructure tier.
• Experience with third part financial solutions such as Plaid, Alloy, Temenos is preferred.
• Knowledge of DevOps process with enterprise architecture.
• Familiarity with a source control system (GitHub, SVN, etc.)
• Experience in agile delivery and tools like Jira, Rally, ServiceNow

Responsibilities

• Respond to outages, incidents and customer issues with on-call schedule staffed 24/7.
• Implement new features on the Digital roadmap.
• Maintain and upgrade banking platforms and related components.
• Support and upgrade database/server infrastructure (SQL Server, PostgreSQL, MySQL).
• Collaborate on integrations with third-party financial services.

Skills

NET Framework or Java

Cloud applications

Mobile applications

SQL queries

Databases (PostgreSQL, MySQL, SQL Srv)

3rd party integrations

Debugging & troubleshooting

Financial solutions (Plaid, Alloy, Tem

DevOps and EA

GitHub/SVN

Agile delivery (Jira, Rally, Service-"

Tools

Jira

Rally

ServiceNow

Job description

This is not a Developer role. This position is needed for the following tasks

• Respond to outages, incidents and customer issues with on-call schedule staffed 24/7
• Implement new features on the Digital roadmap
• Mobile App Drawer Phase 2 Enhancements
• Deep linking within mobile Apps
• Personalization of advertisement in Drawer
• Atomic Bill Management
• Restrict Relationship Manager emulation mode to be Read Only
• SQL Server 2016 upgrade to SQL 2022
• Windows upgrade from 2016 to 2022
• Corillian and Mobility upgrade to support above upgrades
• Compliance features
• TCPA compliance
• Apple xcode26
• DOJ requirement for adding Spanish support
• Building in house capability for supporting Online and Mobile banking platform and reduce dependency on Fiserv
• Daily maintenance to ensure product availability and reliability

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3 - 5 years

This position is primarily responsible for supporting specific components of a large project or support initiative using project management techniques and analytical abilities. The incumbent diagnoses and solves business problems ensuring decisions are consistent with management directives and the Technology strategic plan. These decisions greatly impact the corporation and the operational effectiveness of the Technology Department. This is an entry point for external candidates and an opportunity for internal candidates who possess core competency and education and experience requirements.

• In-depth experience with .NET Framework or Java
• In-depth experience in enterprise level cloud and mobile applications
• Banking experience with Fiserv Premier, Corillian, Mobiliti etc. is highly preferred
• Strong knowledge and experience with SQL queries and databases like PostgreSQL , MySQL, SQL Server
• Experience with designing, implementing, integrating with third part solutions
• Strong debugging and troubleshooting skills through application, platform and infrastructure tier
• Experience with third part financial solutions such as Plaid, Alloy, Temenos is preferred
• Knowledge of DevOps process with enterprise architecture
• Familiarity with a source control system (GitHub, SVN, etc.)
• Experience in agile delivery and tools like Jira, Rally, ServiceNow