Analyst II Epic EHR Application (Remote) - Beacon

Washington University in St. Louis; United States; Remote; USD 66,000 - 113,000; Full time

Job summary

Washington University in St. Louis is seeking an Analyst II EPIC EHR Application to configure, modify, test and maintain Epic and other clinical applications.

You will build collaborative relationships with hospital leadership and clinical users to drive usage and acceptance of the system. This role requires Epic certification within 6 months of hire and offers responsibilities ranging from design and testing to incident management, with potential after-hours on-call duties.

Qualifications

• Education: High school diploma or equivalent
• Epic Certification required and will be obtained within 6 months of hire
• Work Experience: 2 years of relevant experience
• Skills: Not Applicable
• Driver's License: Not required for this position.

Responsibilities

• Designs, verifies, documents, amends and refactors complex software configurations for deployment.
• Investigates and resolves issues relating to applications and follows procedures to identify and resolve issues.
• Develops and executes test plans and test cases; collaborates to ensure comprehensive test coverage.
• Evaluates design options to obtain user feedback on developing systems, products and services.
• Ensures incidents are handled according to procedures and escalates when needed.
• Prioritizes and diagnoses incidents, investigates causes and resolves or escalates.
• Documents and closes resolved incidents and contributes to incident management procedures.
• May be part of an after-hours on-call rotation.

Skills

Epic EHR

Application Configuration

Applications Support

Application Testing

Clinical Applications

Cross-Departmental Collaboration

End User Support

IT Documentation

Relationship Building

Resolution Management

System Integrity

Education

Bachelor's degree

High school diploma

Tools

Epic Certification

Job description

Location

Remote, US

Scheduled Hours

40

Position Summary

Under moderate direction, the Analyst II EPIC EHR Application is responsible for configuring, modifying, testing, and maintaining Epic & other Clinical applications. Builds collaborative relationships with hospital leadership, clinical department users, technology and other corporate departments to facilitate usage and acceptance of the system. May be assigned to more complex build and configuration tasks and resolve advance issues. Provides second-tier support to end users to ensure reliable application system availability and performance. May be responsible for system integrity. Provides solutions or resolves end-user system issues.

Epic or applicable certifications will be required within 6 months of hire.

Job Description

Primary Duties & Responsibilities

• Designs, verifies, documents, amends and refactors complex software configurations for deployment. Contributes to the selection of the software configuration methods, tools and techniques. Applies agreed standards and tools, to achieve well-engineered outcomes. Participates in reviews of own work and leads reviews of colleagues' work.
• Investigates and resolves issues relating to applications. Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
• Develops and executes test plans and test cases. Collaborates across parties involved in product, systems or service design and development to enable comprehensive test coverage. Analyzes and reports on test activities, results, issues and risks, including the work of others.
• Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products, services or devices. Selects appropriate tools and techniques to evaluate user experiences of systems, products, services or devices.
• Ensures that incidents are handled according to agreed procedures.
• Prioritizes and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.
• Documents and closes resolved incidents.
• Contributes to testing and improving incident management procedures.
• May be part of an after-hours on-call rotation.

Working Conditions

Job Location/Working Conditions: Normal office environment.

Physical Effort

Typically sitting at desk or table. Repetitive wrist, hand or finger movement.

Equipment

Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.
• Epic Certification - Epic Systems
• Work Experience: Relevant Experience (2 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Education: Bachelor's degree
• Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Application Configuration, Applications Support, Application Testing, Clinical Applications, Cross-Departmental Collaboration, End User Support, Epic EHR, IT Documentation, Relationship Building, Resolution Management, System Integrity

Grade

G13

Salary Range

$65,900.00 - $112,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasona