Analyst II Epic EHR Application

Washington University; United States; Remoto; USD 66.000 - 113.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation & leave

Health insurance

Transit U-Pass

Retirement plan

Wellness programs

Tuition assistance

Descrizione del lavoro

Washington University in St. Louis seeks an Analyst II EPIC EHR Application to configure, modify, test, and maintain Epic and other clinical applications.

Builds relationships with hospital leadership, users, and tech teams to ensure system usability and acceptance. The role provides second-tier end-user support, participates in complex builds and testing, and requires Epic certification within 6 months of hire.

Competenze

• Education: High school diploma or equivalent.
• Epic Certification required within 6 months of hire.
• 2 years of relevant experience.

Mansioni

• Designs, verifies, documents, amends and refactors complex software configurations for deployment.
• Contributes to the selection of software configuration methods, tools and techniques.
• Applies standards and tools to achieve well-engineered outcomes.
• Participates in reviews of own and colleagues' work.
• Investigates and resolves issues relating to applications.
• Follows procedures to identify and resolve issues with applications.
• Uses management tools to collect performance statistics.
• Carries out maintenance tasks and tests.
• Develops and executes test plans and cases.
• Collaborates across teams for test coverage and feedback.
• Analyzes and reports on test activities, results, and risks.
• Evaluates design options and prototypes with user feedback.
• Selects tools to evaluate user experiences of systems.
• Ensures incidents are handled per procedures; escalates when needed.
• Documents and closes resolved incidents; participates in incident management improvements.
• May participate in after-hours on-call rotation.

Conoscenze

Epic EHR

Application Configuration

Applications Support

Application Testing

Clinical Applications

Cross-Departmental Collaboration

End User Support

IT Documentation

Relationship Building

Resolution Management

System Integrity

Formazione

Bachelor's degree

Strumenti

Epic Systems

Descrizione del lavoro

Location Remote, US Scheduled Hours 40

Position Summary

Under moderate direction, the Analyst II EPIC EHR Application is responsible for configuring, modifying, testing, and maintaining Epic & other Clinical applications. Builds collaborative relationships with hospital leadership, clinical department users, technology and other corporate departments to facilitate usage and acceptance of the system. May be assigned to more complex build and configuration tasks and resolve advance issues. Provides second-tier support to end users to ensure reliable application system availability and performance. May be responsible for system integrity. Provides solutions or resolves end-user system issues. Epic or applicable certifications will be required within 6 months of hire.

Job Description

Primary Duties & Responsibilities

• Designs, verifies, documents, amends and refactors complex software configurations for deployment.
• Contributes to the selection of the software configuration methods, tools and techniques.
• Applies agreed standards and tools, to achieve well-engineered outcomes.
• Participates in reviews of own work and leads reviews of colleagues' work.
• Investigates and resolves issues relating to applications.
• Follows agreed procedures to identify and resolve issues with applications.
• Uses application management software and tools to collect agreed performance statistics.
• Carries out agreed applications maintenance tasks.
• Develops and executes test plans and test cases.
• Collaborates across parties involved in product, systems or service design and development to enable comprehensive test coverage.
• Analyzes and reports on test activities, results, issues and risks, including the work of others.
• Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products, services or devices.
• Selects appropriate tools and techniques to evaluate user experiences of systems, products, services or devices.
• Ensures that incidents are handled according to agreed procedures.
• Prioritizes and diagnoses incidents.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents.
• Documents and closes resolved incidents.
• Contributes to testing and improving incident management procedures.
• May be part of an after-hours on‑call rotation.

Working Conditions

Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Epic Certification - Epic Systems

Work Experience: Relevant Experience (2 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Bachelor's degree
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Application Configuration, Applications Support, Application Testing, Clinical Applications, Cross-Departmental Collaboration, End User Support, Epic EHR, IT Documentation, Relationship Building, Resolution Management, System Integrity

Salary Range

Grade G13 Salary Range $65,900.00 - $112,700.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well‑being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work‑life balance and support to learn, grow and make an impact at WashU, the community and the world.

Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)