ANALYST II

California Department of Developmental Services; California (MO); Hybrid; USD 67,000 - 84,000; Full time

Benefits offered by this job

Geographic retention pay

Job summary

The California Department of Developmental Services seeks an Analyst II in Orange County for the Community Appeals and Resolutions Branch to perform analytical and investigative tasks on state complaints. The role requires research, written determinations, and effective communication with management, staff, and external stakeholders to improve CARB operations.

Hybrid in-office/telework duties are expected, with state requirements for residency and work authorization.

Qualifications

• Describe your experience independently conducting complex complaint investigations. In your response, include the methodologies you used, how you ensured thorough factfinding, and how you exercised sound judgment in forming conclusions and recommendations.
• Provide an example of a project where you analyzed complaint data to identify trends, root causes, or systemic issues. Explain the analytical tools or techniques you used, how you validated your findings, and how your analysis informed program decisions or improvements.
• Knowledge Of : Current trends in developmental disabilities, public health, basic legal due process, and the regional center system. Basic project management and coordination principles, including work plan development. Effective use of computer software programs including Microsoft Office, Outlook, Excel, Word, SharePoint, and PowerPoint. Organizational skills and be able to work in a fast-paced environment. Spanish bilingual highly desirable.
• Ability To : Communicate and correspond effectively, in a clear, concise/succinct, and comprehensive manner. Summarize detailed written content into easily consumed work products that are focused on the critical and key points. Reason logically and creatively and utilize a variety of analytical techniques to review detailed information. Gain and maintain the confidence and cooperation of persons and entities involved during the course of work. Work in a collaborative manner in multi-disciplinary teams and develop and maintain cooperative and harmonious relationships with contractors, regional centers, Department staff, other state agencies, peers, the public and others. Possess a high degree of organization, prioritization and time management of work and information. Ability to seek understanding and exercise good judgment, tact, and diplomacy. Work independently to complete assignments.

Job description

Job Description And Duties

Under the direction of the Supervisor I, the Analyst II performs analytical assignments for the Department of Developmental Services’ (Department) Community Appeals and Resolutions Branch (CARB). Additionally, this position performs a wide variety of governmental and investigative activities associated with the various complaints received by the Department. These activities include researching allegations and preparing written determinations of findings pursuant to Welfare and Institutions Code (WIC) section 4731 and general complaints. The incumbent must effectively communicate and correspond with management, staff, and internal and external stakeholders, contributing to the overall efficiency and productivity of the work of CARB. Duties may include access to information systems containing protected and personally identifying information. Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave. This position is eligible for geographic retention pay differential of $250.00 per month.

You will find additional information about the job in the Duty Statement.

Working Conditions

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. All commute expenses to the reporting location will be the responsibility of the selected candidate. Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment. This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position.

Position Details

Job Code #: JC-530111

Position #(s): 472-553-5393-XXX

Working Title: Analyst II

Classification: ANALYST II

Salary: $6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 2

Work Location: Orange County

Telework: Hybrid

Job Type: Permanent, Full Time

Facility: Department of Developmental Services

Department Information

The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities. These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families.

Department Website: http://www.dds.ca.gov

Special Requirements

• Describe your experience independently conducting complex complaint investigations. In your response, include the methodologies you used, how you ensured thorough factfinding, and how you exercised sound judgment in forming conclusions and recommendations.
• Provide an example of a project where you analyzed complaint data to identify trends, root causes, or systemic issues. Explain the analytical tools or techniques you used, how you validated your findings, and how your analysis informed program decisions or improvements.

If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ’s or you may not be considered for the position. The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list.

Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge Of : Current trends in developmental disabilities, public health, basic legal due process, and the regional center system. Basic project management and coordination principles, including work plan development. Effective use of computer software programs including Microsoft Office, Outlook, Excel, Word, SharePoint, and PowerPoint. Organizational skills and be able to work in a fast-paced environment. Spanish bilingual highly desirable.

Ability To : Communicate and correspond effectively, in a clear, concise/succinct, and comprehensive manner. Summarize detailed written content into easily consumed work products that are focused on the critical and key points. Reason logically and creatively and utilize a variety of analytical techniques to review detailed information. Gain and maintain the confidence and cooperation of persons and entities involved during the course of work. Work in a collaborative manner in multi-disciplinary teams and develop and maintain cooperative and harmonious relationships with contractors, regional centers, Department staff, other state agencies, peers, the public and others. Possess a high degree of organization, prioritization and time management of work and information. Ability to seek understanding and exercise good judgment, tact, and diplomacy. Work independently to complete assignments.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Benefit Eligibility May Be Based On Job Classification, Bargaining Unit, Time Base And Length Of Appointment. Additional Benefits May Also Be Outlined For Specific Bargaining Units In Employee Collective Bargaining Contracts. For More Information, Please Visit The Links Below:

State Employees - CalHR Benefits Website

CalPERS Health Benefit Summary 2026

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact

Kerina Brummett

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact

Equal Employment Opportunity Office

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur durin g the life of the certification list.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources.

All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov.

If you have not taken the Analyst II exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Click here to gain list eligibility.

Remove Any Confidential Information

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts.

Confidential information that sh ould be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.