Analyst I Operations Reporting and Workflow Coordinator

SGS Consulting; Clifton (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

SGS Consulting is seeking a data-driven ticketing and process analyst to review weekly reports, analyze data, and drive improvements. You will create tickets, track their lifecycle, and collaborate with cross-functional teams to resolve issues and report outcomes to leadership.

You will work with Excel, Power BI, Tableau, and popular ticketing systems (Jira, ServiceNow, Zendesk) to monitor performance, identify trends, and present clear insights to stakeholders at all levels.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Review weekly operation and performance reports for accuracy.
• Analyze data to identify trends, gaps and opportunities for improvement.
• Recommend and support implementation of process changes based on insights.
• Present findings clearly and concisely to stakeholders.
• Create operational tickets based on identified issues or stakeholder requests.
• Track tickets from initiation through resolution, ensuring timely updates and follow-through.
• Coordinate with internal teams to resolve issues and close tickets efficiently.
• Maintain a running log of all tickets, including creation date, status, progression notes, and final outcomes.
• Ensure logs are updated regularly and accessible for reporting and audit purposes.
• Provide summaries or dashboards of ticket activity to leadership as needed.
• Partner with cross-functional teams to ensure alignment of priorities and execution.
• Communicate clearly and professionally with stakeholders at all levels.
• Organize and facilitate discussions to resolve issues and drive improvements.

Skills

Data Analysis

Ticket Management

Power BI

Tableau

Jira

ServiceNow

Zendesk

Education

Bachelor's degree preferred

Tools

Excel

Job description

Job Responsibilities:

• Review weekly operational and performance reports for accuracy and relevance.
• Analyze data to identify trends, gaps, and opportunities for improvement.
• Recommend and support implementation of process changes based on insights.
• Present findings clearly and concisely to stakeholders.
• Create operational tickets based on identified issues or stakeholder requests.
• Track tickets from initiation through resolution, ensuring timely updates and follow-through.
• Coordinate with internal teams to resolve issues and close tickets efficiently.
• Maintain a running log of all tickets, including creation date, status, progression notes, and final outcomes.
• Ensure logs are updated regularly and accessible for reporting and audit purposes.
• Provide summaries or dashboards of ticket activity to leadership as needed.
• Partner with cross-functional teams to ensure alignment of priorities and execution.
• Communicate clearly and professionally with stakeholders at all levels.
• Organize and facilitate discussions to resolve issues and drive improvements.

Skills:

• Data Analysis, Ticket Management, Excel, Power BI, Tableau, Jira, ServiceNow, Zendesk
• Experience with reporting tools (e.g., Excel, Power BI, Tableau).
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk)

Education/Experience:

• Bachelor's degree preferred