Analyst I - Customer Support/Operations

TWV Toyota Motor Mfg West Virginia Company; West Virginia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle (if)

Comprehensive health care and wellness

401(k) company match

Paid holidays and PTO

Tuition reimbursement

Job summary

Toyota West Virginia Manufacturing is seeking a passionate Analyst to support the Training & Development team. The role focuses on promoting 3 Pillar activities—Standardized Work, Ownership Maintenance, and Point Management—at multiple sites. You will analyze Obeya data, coach workteams, and help design training content that drives daily improvement.

Reporting to the Training & Development Sr. Manager, you’ll coordinate with regional groups, maintain reports, and contribute to Hoshin and OKR

Qualifications

• Degree or equivalent experience required for role.
• Experience with training material development is preferred.
• Familiarity with FMDS and Toyota Production System concepts.
• Proven problem solving skills and data-driven coaching.

Responsibilities

• Support weekly and monthly 3 Pillar Obeya’s through data collection and analysis of results
• Give coaching feedback to worksites on 3 pillar requirements
• Develop and deliver training content that supports the promotion of 3 Pillar initiatives
• Coordinate planning and support requests with regional 3 Pillar group and GPC
• Maintain weekly and monthly reporting for POLS group (FMDS- Floor Management Development System, Cabbage Patch Scoring, etc)
• Develop strategies that support Hoshin and OKR- Objectives and Key Results activities

Skills

Bilingual Japanese/English

Training content development

FMDS knowledge

Problem solving

TPS understanding

GPC audit experience

Toyota unit plant experience

Education

B.S./B.A. degree or 3 years of equivalent experience

Job description

Overview

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. Toyota Manufacturing is looking to develop new innovative solutions to support the future of mobility, and values being a member of a local and global community. We offer an inclusive team environment that values “respect for people” and we are a company with a rich history and an exciting future to pursue your professional dreams. Along with great pay, amazing benefits, and a stable work environment – Toyota Manufacturing has it all.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Toyota’s Training & Development department is looking for a passionate and highly motivated Analyst. The primary responsibility of this role is to provide expert support to TMMWV (Toyota West Virginia) worksites for the promotion of 3 Pillar activities- Standardized Work, Ownership Maintenance, and Point Management. Reporting to the Training & Development Sr. Manager, the person in this role will support the POLS (Production Off Line Support) objective to promote human development through the promotion of 3 pillar daily worksite management systems.

What you’ll be doing

• Support weekly and monthly 3 Pillar Obeya’s through data collection and analysis of results
• Give coaching feedback to worksites on 3 pillar requirements
• Develop and deliver training content that supports the promotion of 3 Pillar initiatives
• Coordinate planning and support requests with regional 3 Pillar group and GPC
• Maintain weekly and monthly reporting for POLS group (FMDS- Floor Management Development System, Cabbage Patch Scoring, etc)
• Develop strategies that support Hoshin and OKR- Objectives and Key Results activities

What you bring

• B.S. /B.A. degree or 3 years of equivalent experience
• Certified 3 Pillar assessor or equivalent experience
• Bilingual Japanese/English – speaking and written fluency
• Training content development experience
• FMDS knowledge
• Problem solving examples
• Added bonus if you have
• Understanding of TPS (Toyota Production System)
• Toyota unit plant experience
• GPC- Global Production Center Audit experience

What we’ll bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount. Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].

Career Possibilities:

Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.